Windows 10: Removing USB key login from Windows Hello

I am at a loss in trying to resolve an issue with Windows Hello.I am logged in to Windows 11 Pro with my local account, which does not have a password. I recently set up facial recognition to log into websites. However, now when I try to use biometric login, I get a pop up asking for me to insert a USB key. I do not have a USB key as I did not set one up when I began using Hello.I have attempted to remove the PIN from my account settings, but I don't have a password to enter. When I switched to my Microsoft account and attempted to use the password the settings panel locked and I had to force

:)

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Hello Fingerprint issue

Hi Nikhar,

Thanks for the reply.

Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

Thanks & regards,

Rajesh Pathak

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code: