Windows 10: Renesas USB 3 Pcie Card is not recognised

Long shot but had this problem for the past 6 months.


I installed a Renesas USB 3 Pcie card and it worked great.....But every time I switch off my pc and leave it off for a few days, when I put it back on the card would sometimes work but a lot of the time it does not....I have to re-boot the pc 5-6 time before its loaded....."Any savvy people out there have any ideas before the hammer joins the answer".

I run on Win10 64,

Xeon E31230 LGA 1155

16Gb DDR3

Asus P8H67-M


Soon to be an a new Ryzen 5 AMD at this rate.



Thanks In advanced

:)

 

Renesas USB 3 PCIe NEC uPD720201 not detecting USB stick

I installed Renesas PCIe USB 3 card in my PC with windows 10 pro, it was detected by windows and look working OK, when I upgrade my windows 10 to the creator version, I noted the card can still present in the device manger but it is not detecting USB sticks
or any external USB connected to it?I tried to update driver from the internet but windows search shows that the best driver is already installed for this device!

Is this driver issue or incompatibility with windows?

Any help is very much appreciated.

Thank you

 

Renesas USB 3 PCIe NEC uPD720201 not detecting USB stick

Hi, I have downloaded this USB trouble shooter and run, after the completion it display message that the trouble shooter could not identify the problem, I looked at the device manager the USB 3 card was there no exclamation card and properties show this
device is working OK, then I noted at the device manager other devices an exclamation mark at PCI serial port (the card is PCIe), on looking at the properties the message say the drivers for this device are not installed (Code 28) there are no compatible drivers
for this device, on trying to update driver and connect USB stick, message appear that power surge on the USB port, unknown USB device need more power than the port can supply, I removed the USB stick and the uninstalled this card, but this exclamation mark
did not change on this other device, I am not sure if it is related to this USB 3 card or not.

Any more help is very much appreciated, thank you very much.

 

X299 Motherboard driver issue (Renesas µPD720200 USB Controller)

Hi to all,

I have recently completed a system build project and in doing so encountered a frustrating "code 10" driver error on a freshly clean installed, fully updated 64 bit Windows 10 Pro (Version 1909, OS Build 18363.565) which is 'vanilla' with no other software currently installed.

The system build is constructed around the recently released Asus Prime X299 Edition 30 motherboard and a i9-7900x CPU, this full-featured board whilst incorporating current tech advances however lacks adequate conventional USB port provision. As a result it seemed prudent to add two further Gen 1, USB 3.0 ports by way of a surplus Asus U3S6 add-on PCIe card.

I have two of these cards available (both are Rev1.0G models) one of which continues to serve me well in an aging Asus P6T7 X58 system running successfully on 64 bit Windows 10 Pro (currently 1909 as above) for many years. Both cards are fully updated to receive the latest available firmware for their respective SATA & USB controller chips. (Marvell 88SE9120-NAA2 SATA controller chip (V1.0 0.1038) and the Nec D720200F1 (Renesas µPD720200 USB xHCI) USB Controller Chip (V3.0.3.4)).

Prior to installation, both cards were successfully tested in the X58 PC before swapping them such that the original working card previously installed in the X58 was now assigned to a spare PCIe X16 rail on the X299 Edition 30 (PCIE 3.0/2.0 X16_3). A pair of SATA BluRay/DVD optical drives were attached to the SATA ports (in order to preserve the on-board SATA ports for conventional SDD/HDD's and also to supplement the Samsung NVMe drives) along with two USB flash drives attached to the card's vacant USB ports for test purposes.

Prior to test, the latest released drivers were installed and the system re-started. The SATA optical drives functioned entirely as expected and both of the attached USB Flash Drives were recognised in Windows 10 with their contents fully accessible. However despite this, 'Device Manager' reports a code 10 error for the 'Renesas Electronics USB 3.0 Host Controller' with the dreaded yellow warning triangle & it's associated exclamation mark flagged in the devices tree. The U3S6 card was removed from the system and the problem Renesas controller disappeared from Device Manager, re-insertion resulted in the return of the issue thus identifying the U3S6 card as the obvious culprit.

The Renesas device hardware ID is reported as PCI\VEN_1033&DEV_0194 and the latest driver (Renesas V2.1.39.0 - 21.08.12) was manually installed, as previously, with the earlier (fully working) X58 system from which it was removed. Accepting the MS offered alternative did not resolve the issue either so I reverted to the manually installed V2.1.39.0 Renesas driver as before but still without any success in overcoming this frustrating code 10 issue

…..

Alongside Generic Hubs, the X299 Edition 30 offers native Universal Serial Bus Controller support via the ASMedia USB Root Hub (USB\ASMEDIAROOT_Hub&VID1B21&PID2142), ASMedia USB3.1 eXtensible Host Controller (PCI\VEN_1B21&DEV_2142) and Intel USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) (PCI\VEN_8086&DEV_A2AF) none of which appear to conflict with the problematic Renesas Host Controller.

I would greatly appreciate any advice/suggestions board members can offer as to why the USB ports should apparently function irrespective of the reported issue with the Renesas Host Controller, what further diagnostic steps should be performed and how best I should proceed to resolve the matter.

Many thanks in anticipation of your kind assistance,