Windows 10: Repair notebook without old password

A friend has asked me if I can help fix an Asus TP202N that won't start, error 21a. I've tried unsuccessfully booting from a USB and I am hampered by problems with her MS password. Because she had separate problems, she changed her password while this device was not connected to the internet. She knows her current password and one of her previous passwords but neither are accepted. Incidentally, I have not been able to login to her Onedrive account, which I wanted to do, to check what she's got backed up. Can anyone advise me, please, what next I should do.

:)

 

admin password?

You can reset the Admin Password using Windows XP repair; See Here for step by step.

*Toast :toast:

 

I forgot my old notebook password. My old notebook is lost.



I
forgot my old notebook password. My old notebook is lost.

 

Cortana Notebook

In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled Cortana.

To enable Cortana, please follow the steps below:

• Go to Cortana.
• Go to Settings.
• Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.

Hope this helps.