Windows 10: Repeated blue screens, seems to be due to corrupted files?

Discus and support Repeated blue screens, seems to be due to corrupted files? in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi all, I am a fairly recent Mac --> Windows user, so I'm not familiar with working in this OS. My device is about 6-8 months old PowerSpec desktop... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MarkW__, Jun 4, 2020.

  1. MARKW__
    MarkW__ Win User

    Repeated blue screens, seems to be due to corrupted files?


    Hi all,


    I am a fairly recent Mac --> Windows user, so I'm not familiar with working in this OS. My device is about 6-8 months old PowerSpec desktop PC. I've tried just about everything I can find online that I feel comfortable attempting on my own. I will document it all below.


    MAIN ISSUE: Repeated blue screens of death, computer freezes when booting up normally I can boot up fine in Safe Mode - occasionally it will boot up all the way normally before crashing during use within 10-15 minutes, I would guess, but I haven't documented the exact amount of time it works before crashing on these instances. I'm pretty sure this is all being caused by two corrupted files see below.


    Potential Diagnosis: I have identified at least two corrupted files located at C:\ProgramData\Microsoft\Windows\Models\\. These are 'SBCModel.json' and 'SBCModel.txt' through the following methods.


    Summary of Attempted Fixes
    -in Safe Mode 'sfc /scannow' identifies that there are corrupted files but is unable to repair them

    -in Safe Mode 'dism /online /cleanup-image /scanhealth' says that the component store is repairable

    -in Safe Mode 'dism /online /cleanup-image /restorehealth' cannot be started in Safe Mode

    -in Safe Mode 'chkdsk /scan' cannot be started in Safe Mode

    -on occasionally successful normal boot up 'sfc /scannow' identifies that there are corrupted files but is unable to repair them

    -on occasionally successful normal boot up 'dism /online /cleanup-image /scanhealth' identifies that there are corrupted files but is unable to repair them

    -on occasionally successful normal boot up 'dism /online /cleanup-image /restorehealth' runs until about 80% before computer freezes

    -on occasionally successful normal boot up 'chkdsk /scan' I don't remember what happens when I run this command - I think I have been able to do it once with similar results to the immediately previous command, but I can't keep the normal desktop open long enough to try it right now before it crashes again


    Most Common Blue Screen Error Messages

    -PAGE_FAULT_IN_NONPAGED_AREA points to 'fltmgr.sys' file

    -SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    -IRQL_NOT_LESS_OR_EQUAL

    -ATTEMPTED_WRITE_TO_READONLY_MEMORY


    Other Notes

    -NVIDIA GeGorce RTX 2080 graphics card is up-to-date

    -I have a Windows update available, but the computer crashes whenever I try to perform this update on occasionally successful normal boot up

    -I do not have a recovery image available

    -I have been been able to find access to any 'good'/uncorrupted 'SBCModel.json' and 'SBCModel.txt' files to copy/replace my corrupted versions

    -Uninstalling various drivers from Safe Mode prior to rebooting more frequently allows the computer to start normally in particular, uninstalling 'Display adapters > NVIDIA GeForce RTX 2080' followed by 'Disk drives > INTEL SSDPEKNW512G8' and then restarting the computer


    I really don't know what I'm doing here at all, and I don't want to start deleted corrupted files without knowing what I'm doing. Any help would be so greatly appreciated. I'm supposed to be working from home still, and I can't even do that now. More than happy to post any additional details, error message, etc, and will stay responsive to this thread.

    :)
     
    MarkW__, Jun 4, 2020
    #1
  2. PHILLIP PIO
    Phillip Pio Win User

    Blue Screen problem

    Hi,

    The issue occurs due to corrupted system file. In order for us to assist you, please answer the questions below:

    • Were there any changes prior to the issue?
    • What is the exact error messages?
    • Can you please provide us the screenshot of the blue screen error?

    To isolate the issue, we suggest to check this article:
    Troubleshoot blue screen errors    . It contains troubleshooting steps pertaining to the issue.

    We look forward to your response.
     
    Phillip Pio, Jun 4, 2020
    #2
  3. AMRITA BHATTACHARJEE
    Amrita Bhattacharjee Win User
    Error. Blue Screen

    Hi,

    In addition to the above mentioned solutions by Community members, I would like to add the following:

    Before we proceed I would like you to answer the following question:


    • What is the make and model of your computer?

    • Did you make any changes prior to the issue?
    The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

    I suggest you to follow the step below:

    Step

    I suggest you to refer the article below and check if it helps:

    Troubleshoot blue screen errors

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Please get back to us with updated status, we will be happy to assist you.
     
    Amrita Bhattacharjee, Jun 4, 2020
    #3
  4. REMON ONT
    Remon Ont Win User

    Repeated blue screens, seems to be due to corrupted files?

    Startup Blue Screen

    Hi Jon,

    Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

    • Outdated device software drivers
    • Corrupted Windows update system files
    • Software/Security conflicts

    We would like to know some information:

    • Did you get any blue screen stop error codes?
    • Have you tried booting in Safe mode?

    We suggest that you check this
    article     about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

    We will wait for your response
     
    Remon Ont, Jun 4, 2020
    #4
Thema:

Repeated blue screens, seems to be due to corrupted files?

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