Windows 10: Repeated Pin prompts when attempting to confirm Passkey creation

During the process of logging into a website the system Win11 asks if I want a Passkey to which I agree. The Pin prompt appears, I enter the Pin, the entry box disappears only to return to the Enter Pin box. Again, and again. The only option left is to close the tab and start over. How do I fix this behavior.I should note that this process worked well under Win10 and appeared after I upgraded to Win11.

:)

 

Passkey disappeared after changing PIN

I recently started using the Hello passkey feature to use a PIN to log-in to my HP Probook, Windows 11 Pro, and to log into one specific app that requires a passkey. It worked fine until I decided to change my PIN to make it longer.

After changing my PIN, the app I need to log in to stopped showing the option to use Hello to sign in (it only offers me the choices of mobile or USB passkeys - same thing when just now I tried to log into this Microsoft site with a passkey, didn't show the option of Windows).

And looking under passkey settings in Windows, it says I have no saved passkeys.

(I've seen in the help docs here that the Windows login itself should appear on the passkey, list...? But I don't even see that.)

Any way to recover this? The passkey would've been stored locally on my PC...? Can I find that file?

I was not signed into Microsoft ever on this PC. But I hope they don't just delete all passkeys because of a simple PIN change....?

 

Microsoft Passport errors during PIN creation


Microsoft Passport errors during PIN creation

Source and more: https://technet.microsoft.com/en-us/...g-pin-creation

 

Microsoft Store prompting for PIN on attempt to purchase

Hi,



Thank you for writing to Microsoft Community Forums.



To have clarity on this issue and guide you accordingly, kindly help us with the following information.

• Are you signed into the same Microsoft account on Store?
  
• What happens when you enter the password? Do you read any error code/message?
  
• Is it prompting to set up a new PIN or enter an existing PIN?
  

This issue might occur if you’ve not signed out of the Store after setting up the new password. You may want to sign out of the Store, reset its cache and then sign in to see if the issue persists.

• Open Microsoft Store, sign out of the same and exit.
  
• Press ‘Windows + R’ keys on the keyboard together to open the Run dialog box and type the following into the Run box:
  wsreset.exe
  
• Wait until the Store automatically opens and sign in to the same with your account using the updated password.
  
• Try purchasing now to see if the issue persists.
  

If the Store is asking you to enter an existing PIN and you don’t have one, I suggest you to try the following:

• Open Settings and click on Accounts.
  
• On the left pane, click on Sign-in options and locate
  PIN on the right pane.
  
• Click on Remove, and enter your account credentials to confirm.
  
• Restart the machine and try purchasing to see if the issue persists.
  

Also, if you’re interested in setting up Windows Hello on your device for secure sign in, you may refer the article:
Learn about Windows Hello and set it up



Let us know how it goes.

Regards,