Windows 10: Repeated sudden turn off of my computer while sound still playing

I have been trying to play video games on my computer and, when I try to get into the games, the computer keeps on turning off display and repeating the same sound it played slightly before the crash over and over, only stopping when I stop power to the device. I have been getting these two errors slightly before the crashFaulting application name: AWCC.exe, version: 5.5.43.0, time stamp: 0x63f62791Faulting module name: twinapi.appcore.dll, version: 10.0.22621.755, time stamp: 0x29c0c66bException code: 0x

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Windows sound not playing after recent Win10 Update

Hi all,

Symptom:
Since last windows update, windows doesn't play the windows sounds: Startup, UAC sound, exclamation, warning, notifications, etc.

Note: Other sounds, like games, videos, calls are working well.

I use SoundBlaster Z series sound card. Their recent driver update release notes lists that the driver is fixing this issue.

Actions taken:
Removed the driver completely
rebooted
Reinstalled the driver

Results:
After initial boot and subsequent restarts, the windows sounds play well.
After a computer shutdown and startup - the above symptom is introduced again, i.e., windows sounds don't play anymore.

I've repeated the steps above and ended up with the same problem.

Can anyone please assist?


Win10 Pro
Version 1909
OS Build 18363.657

Thanks.

 

my sound stopped playing all of a sudden

My sound stopped playing, all of a sudden ???

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: Fix sound or audio problems in Windows - Microsoft Support

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.