Windows 10: Replacing HDD

I have a HP s5-1114 with Windows 10 Home that was upgraded from Windows 8.1 via the free upgrade. It is attached to my account. My HDD has died and I've ordered a new one. How do I get my SW key to reinstall the OS? I recall seeing it was digitally saved to my account, but don't see a way to retrieve it.

:)

 

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Hi Johan,

It is possible that your
HDD was unreadable
causing the error message to appear. We recommend that you perform these troubleshooting steps and check if there are any changes:

• 
  Shutdown
  your
  PC.
  
• 
  Unhooked
  the
  HDD
  and
  turn on
  your
  PC.
  
• 
  Reconnect
  your
  HDD
  and
  restart
  your
  PC.
  

If the issue persists, we suggest that you contact your
laptop/computer's manufacturer
for further assistance.

Update us on how it goes.

Regards.

 

Installing a new HDD to replace a HDD of the same size that failed.

I have a Windows 10 OS installed on my C: drive. I had data stored on an HDD designated as D: drive. That second drive failed and was replaced by a new HDD. Both are the same size and type of drives, except different manufactures. The new HDD is not
listed in File Explorer. It is listed in Computer Management under Device Manager as a Disk drive. Disk Management under Storage does not list the new HDD.

I have tested the new HDD with software downloaded from the manufacture and it has passed all tests. At least that software was able to access the new drive and perform low level tests to see if it is operational.

Looking at the events log for this HDD, I find an event warning that says "Device ... was not migrated due to partial or ambiguous match." Opening up the properties indicates drivers have been installed. Reading the volume information results in: "Volume
information for this disk cannot be found"

I suspect that the problem with the volume information is associated with the warning in the event log. I removed the HDD, restarted the PC then shut it down to start the installation process over again. No change in the event log or status of the new
HDD. Can anyone suggest how I can get past that warning?

 

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