Windows 10: Request for Assistance: BSOD Issue with Minidump File Analysis

Dear Microsoft Support Team,I hope this message finds you well.I am currently experiencing repeated Blue Screen of Death BSOD crashes on my Windows system and would greatly appreciate your assistance in diagnosing the root cause.I have located the associated minidump file and would like to request your support in analyzing it to identify what might be triggering the issue. Please let me know how I can securely share the file with you, or if there's a preferred tool or platform you recommend for this process.Thank you in advance for your support. I look forward to your guidance in resolving t

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MINIDUMP file analysis help

So far all of the steps have been fine, I'm pretty sure the issue will be one of my device drivers, however, i'd like to not have to run driver verifier on every single one of my drivers since there is a lot. Back to the original intention of my post, Can someone assist me in decoding the minidump analysis I provided to help find out which driver is causing my system to crash randomly? If needed, i can provide the minidump file itself in a file sharing service later on.

 

MINIDUMP file analysis help

This type of error is often related to issues with device drivers, faulty hardware, or corrupted system files.

If the scans aren't working, let's move forward with the next steps. Please inform me if any issues arise during the process.

1. Disconnect Non-Essential Devices:
   
   • Sometimes, external devices can cause BSOD errors due to driver conflicts or hardware issues. Disconnect all non-essential devices (e.g., USB drives, external hard drives, printers) and see if the issue persists.
     
2. Check for Hardware Issues:
   
   • Memory Diagnostic:
     
     Run the Windows Memory Diagnostic tool to check for RAM issues. Press Windows Key + R, type mdsched.exe, and press Enter. Choose to restart and check for problems.
     
   • Hard Drive Check:
     
     Use the chkdsk command to check for hard drive errors. Open Command Prompt as an administrator and run:
     
     
3. Update or Roll Back Drivers:
   
   • Ensure all your drivers are up-to-date. If a recent driver update coincides with the start of the BSODs, consider rolling back to a previous version. Pay special attention to the Bluetooth driver (BTHport.sys) mentioned in your dump file.
     
4. Check for Malware:
   
   • Run a full system scan using Windows Defender or another reputable antivirus program to ensure that malware is not causing the issue.
     
5. Perform a Clean Boot:
   
   • A clean boot can help you determine if background programs are interfering with your system. Follow the steps in this guide to perform a clean boot.
     

 

Assistance with dump File - BSOD

That minidump file just lists generic RAM errors, is there no more minidump files you can upload for analysis?