Windows 10: Request for Assistance with BitLocker-Encrypted Drive and Lost Recovery Access Account

HelloThe encryption was likely triggered due to repeated blue screen errors related to Microsoft Windows.Unfortunately, I have lost access to both the BitLocker recovery key and the associated Microsoft account, as the original account holder has left the company. Our IT administrator has been unable to retrieve the recovery key or access the Microsoft account.Our top priority is to recover and transfer important files from the SSD device—we are not looking to format or erase the data. We are willing to send the PC in for professional repair or data recovery if necessary.I would appreciate any

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Bitlocker Drive Encryption

Recently I was attempting to encrypt my drive with bitlocker because windows was suggesting to encrypt them via the security page when logging into my account. Though, when I do attempt to encrypt them with bitlocker it states that my drive is already
encrypted via bitlocker. I was wondering if there was a different way that it needs to be set up because I was hoping to add the extra layer of security to my drives with bitlocker encryption and password protecting them via a recovery key.

 

External USB HDD drive bitlocker encrypted without a key

Hello CatchyWater7200,

Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

I am aware that you're having trouble accessing your external USB disk drive that has been encrypted by BitLocker. I am here to help. Allow me to ask a question.

• Would you mind sharing what exactly the message shows when ask for the USB key?
  

Your drive appears to have been encrypted using BitLocker, a function that guards your data against illegal access. For access to the drive, BitLocker requires a password or recovery key. Since you don't have a BitLocker USB key, you can try using the BitLocker recovery key to unlock the drive. Here are the steps to do that:

1. Connect the external USB disk drive to your Surface Pro 6.
   
2. When prompted to enter the BitLocker key, click on "More options". Or you can enter "Esc" key or the Windows key to continue.
   
3. Click on "Enter recovery key".
   
4. Enter the BitLocker recovery key that you found on your Microsoft account.
   
5. Click on "Unlock".
   

If the above steps don't work, you can try disabling BitLocker on the external USB disk drive. Here are the steps to do that:

1. Connect the external USB disk drive to your Surface Pro 6.
   
2. Open File Explorer and right-click on the external USB disk drive.
   
3. Click on "Manage BitLocker".
   
4. Click on "Turn off BitLocker".
   
5. Follow the on-screen instructions to disable BitLocker on the external USB disk drive.
   

Please note that disabling BitLocker will remove the encryption from the external USB disk drive and make it less secure. Therefore, it's recommended to re-enable BitLocker once you've accessed your files and photos.

Let me know how it goes.

Kind regards,

Lavenia

 

bitlocker drive encryption recovery key error

"Find my BitLocker recovery key"

https://support.microsoft.com/en-us...b-aa71c00ea55e/find-my-bitlocker-recovery-key

How to Unlock a Windows 7 Computer Locked by BitLocker Drive Encryption

http://www.sevenforums.com/tutorial...ption-unlock-locked-data-removable-drive.html

If none of that helps you, the Data is lost.

Cheers.