Windows 10: Requesting refund on Windows 11 purchase online

Discus and support Requesting refund on Windows 11 purchase online in Windows 10 Software and Apps to solve the problem; Purchased Windows 11 but unable to install on my computer. Decided to purchase different computer in local store as opposed to installing Windows 10 in... Discussion in 'Windows 10 Software and Apps' started by Dan Kowall, Dec 28, 2022.

  1. DAN KOWALL
    Dan Kowall Win User

    Requesting refund on Windows 11 purchase online


    Purchased Windows 11 but unable to install on my computer. Decided to purchase different computer in local store as opposed to installing Windows 10 in my old computer Requesting refund of $139 on my purchase on 12/27/2022

    :)
     
    Dan Kowall, Dec 28, 2022
    #1
  2. LORAINE MON
    Loraine Mon Win User

    Refund for a game I purchased

    Hi,

    We can assist you in troubleshooting the issue so you can play the game on your computer. To further isolate your concern, kindly provide the following information:

    • What game are you trying to play?
    • Are there any error messages when you tried to play the game?
    • What is exactly happening to the game when you tried to launch it.

    For issues with purchases and refund requests, we suggest that you contact Xbox Chat Support or request a call from them on this

    link     so they can review your purchase details.

    Should you have any other queries, don't hesitate to contact us anytime.
     
    Loraine Mon, Dec 28, 2022
    #2
  3. WALEEDWAHBA
    WaleedWahba Win User
    How to request a refund for something I purchased from Microsoft Store?

    I did, there is NO option to refund or even request a refund all around my account .. I searched for hours ..

    All I get a chat with a silly virtual assistant .. she can't get what I need ..

    I can't chat with a real person .. and I can't even send an email to a certain department that can help with refund request
     
    WaleedWahba, Dec 28, 2022
    #3
  4. CHARLIE KLAUSEN
    Charlie Klausen Win User

    Requesting refund on Windows 11 purchase online

    Refund for accidental purchase

    Hi Shelly,

    If your app/game was purchased within the last couple weeks, you should be able to request a refund.

    https://support.microsoft.com/en-us/help/10558/...

    Sign into your MS account - account.microsoft.com - Payment and Billing - Order History - Find the app you want a refund for and there should be a “request a refund” option.

    Let me know if this helps!

    - C
     
    Charlie Klausen, Dec 28, 2022
    #4
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Requesting refund on Windows 11 purchase online

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