Windows 10: Require windows hello sign-in is turned on, but windows hello options are unavailable

When I access my computer I have to attempt to reset my pin but the action always fails making logging into my computer slow and inconvenient. There is a separate but maybe related issue that after my computer goes into sleep mode the sound does not come back on.

:)

 

Windows Hello preventing options on requiring sign-in

Hello, *Smile

If the Require sign-in setting is grayed out with a Windows hello is preventing some options from being shown message, it means it is not possible to change the Require sign-in setting in option 1 below while Windows Hello (ex: face) is enabled since it is assumed you want to use Windows Hello to sign in every time.

If you do not want to remove your Windows Hello Face for example to be able to use option 1 above, you could use option 5 or 6 below to set the Require sign-in setting via policy instead.

Turn On or Off Require Sign-in on Wakeup in Windows 10

 

Windows Hello Face Sign In Option Unavailable

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  

• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

You may want to refer the troubleshooting steps mentioned below and see if that helps:



Reset Windows Hello Biometric Database:

1. Press Windows key + R, to open Run dialog box.
   
2. Type services.msc and click on OK.
   
3. Look for Windows Biometric Service, double click on it and click on Stop.
   
4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
   
5. After taking a backup of the files, delete all the files.
   
6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
   
7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.
   

You may want to refer the suggestions provided by EddyK
replied on ‎03-29-2020 in the thread
Windows sign-in options "currently unavailable".



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Hello preventing options on requiring sign-in

Hi that's strange because I always download updates and it currently says there are no updates available for me.

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Hi, I guess I'm a little confused about Hello does, and whether I should sign in with my Microsoft account or a local one?

At some point I'll try deactivating Hello and see what happens (annoyed that I'll have to redo my fingerprints, I did three or so for each of multiple fingers to increase the chances of recognition.