Windows 10: reset computer

Discus and support reset computer in Windows 10 Installation and Upgrade to solve the problem; Hello to all. Purchased an HP desktop w/ windows 8.1 Ugraded to Windows 10 (free) Created dvd disks (4) to reset in case needed Had problems to... Discussion in 'Windows 10 Installation and Upgrade' started by nickintrouble, Aug 9, 2016.

Page 1 of 2
  1. NICKINTROUBLE
    nickintrouble Win User

    reset computer


    Hello to all.
    Purchased an HP desktop w/ windows 8.1
    Ugraded to Windows 10 (free)
    Created dvd disks (4) to reset in case needed
    Had problems to start the computer (HPSF.exe This application could not be started)
    Decided to reset the computer but by mistake used the HD partition (Recovery Image) instead of the DVD disks and ended up with windows 8.1 again.
    Read the HP directives on how to reboot and use the DVD disks like this:
    Insert 1st disk in DVD slot
    Close computer
    Turn on and keep pressing Esc until you get a window "Startup Menu
    Choose F9 "Boot Device Options
    Select the DVD Drive etc ...

    And the problem is: I don't have this option

    Please assist if possible with thanks

    :)
     
    nickintrouble, Aug 9, 2016
    #1
  2. SUMIT DHIMAN2
    Sumit Dhiman2 Win User

    reset computer

    To help you we need the make and model of your computer.
     
    Sumit Dhiman2, Aug 9, 2016
    #2
  3. ANDRE DA COSTA
    Andre Da Costa Win User
    reset computer

    Perform the reservation again:

    How to reserve your free upgrade to Windows 10

    If the Reservation application (Windows 10 app) has a blank screen or does not work or is not available:

    Please be aware even if you do not get the Windows 10 app, you can still download Windows 10 as a .ISO file, create a bootable copy and upgrade your system.

    How to: upgrade from previous versions of Windows using Windows 10 ISO file

    1. Check Windows Update for an updated version of KB2952664 (Windows 7 SP1) or KB2976978 (Windows 8.x)

    2. After installing the Windows Update, re-run the Compatibility Appraiser. This will happen automatically within a day or it can be run manually from an admin command prompt:

    o schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    Once started, it may take 10 minutes or so for the appraiser to complete. Once complete, re-open the Get Windows 10 app and it will have the updated compatibility information.

    Dan Charlton

    Windows DirectX Graphics team

    Restart your computer and try again.

    If the above does not work, try uninstalling both updates:

    Press Windows key + X (for Windows 7 click Start, type: cmd then right click cmd and click Run as administrator)

    Click Command Prompt (Admin)

    At the command prompt, enter the following commands:

    wusa /uninstall /kb:3035583

    wusa /uninstall /kb:2952664

    Exit the command prompt, restart and run Windows Update again.

    If the problem persist, see the following:

    I want to reserve my free copy of Windows 10, but
    I don’t see the icon on the taskbar
     
    Andre Da Costa, Aug 9, 2016
    #3
  4. SIMRICK
    simrick Win User

    reset computer

    Hi nickintrouble and welcome to Tenforums.

    You can download W10 and install it directly. Don't enter a keycode if it asks for one (it shouldn't, as W8.1 stored that info in the BIOS).

    Windows 10 ISO
     
    simrick, Aug 9, 2016
    #4
  5. NICKINTROUBLE
    nickintrouble Win User
    Thank you simrick I take it I have to download this from the Microsoft site? Please correct me if wrong and thanks again
    Got it now have to use the link you provide Windows 10 ISO (thanks)
     
    nickintrouble, Aug 9, 2016
    #5
  6. SIMRICK
    simrick Win User
    Yep. Good luck. Please ask if you have any questions.
    Windows 10 - Clean Install - Windows 10 Forums
     
    simrick, Aug 9, 2016
    #6
  7. MANISH9009
    manish9009 Win User
    Clean Install will be a better option.. Bloatware from HP, Dell or any other manufacturer may cause installation to interrupt.. update process.
     
    manish9009, Aug 9, 2016
    #7
  8. NICKINTROUBLE
    nickintrouble Win User

    reset computer

    well all is well and I run Windows 10 now.
    Downloaded an extra ISO file just in case but it does not fit a 16 GB nor a 32 GB USB stick and yet the file is just 4GB
    Anyhow thanks again for your help
    Cheers
     
    nickintrouble, Aug 10, 2016
    #8
  9. SIMRICK
    simrick Win User
    Great news! Listen, take your ISO and use RUFUS to make your USB stick, then, after you verify your system boots to it, tuck it away. *Wink
     
    simrick, Aug 10, 2016
    #9
  10. NICKINTROUBLE
    nickintrouble Win User
    I'll do this first thing tomorrow. Thanks again simrick
     
    nickintrouble, Aug 10, 2016
    #10
  11. SIMRICK
    simrick Win User
    Sounds good. Let us know if you run into any problems.
     
    simrick, Aug 10, 2016
    #11
  12. NICKINTROUBLE
    nickintrouble Win User
    I'll post the results late tomorrow
    Thanks again
     
    nickintrouble, Aug 10, 2016
    #12
  13. NICKINTROUBLE
    nickintrouble Win User

    reset computer

    all done and I have the ISO file on USB stick thanks to RUFUS.
    not sure how to boot from it but I can see the setup file when I open it so I guess I can always reset the computer if same works and I can run the reset.
    Again many thanks to simrick
     
    nickintrouble, Aug 10, 2016
    #13
  14. SIMRICK
    simrick Win User
    Great!
    Your computer will have a key to press to get to the boot menu on startup (not sure what it is; don't know your system), but F2, DEL or ESC... something (you'll have to google that). Pressing that key repeatedly at boot will bring up the one-time boot menu where you can select your boot device (USB stick).
    Cheers! *Smile
     
    simrick, Aug 10, 2016
    #14
  15. NICKINTROUBLE
    nickintrouble Win User
    Yes I'm pretty sure I should press Esc ... so I insert the USB, turn off the computer, turn on the computer pressing repeatedly Esc until I get the one time boot screen and choose "USB"
    If I'm right then we've come to the end of a long thread that solved all my problems ... maybe it will help others.
    Thank you again simrick for your great contribution.
    Cheers*Smile
     
    nickintrouble, Aug 10, 2016
    #15
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