Windows 10: Reset laptop and now it asks for an email and password I don’t know

My friend bought a surface studio laptop and used it fine, he reset it and now it’s asking for an email and password to sign in even though it’s reset apparently. He tried to reinstall windows by going into bios but bios asks for a password now. Previously, the laptop was working fine and now it’s locked, what should he do ?

:)

 

Hacker Keeps resetting my Live email password.

I think he is trying hard to get to my Steam account again. Like I added in my first post I had a password reset for steam email.

And last time he did it I had several password reset emails in my live before (I suppose) he got it to work.

Now I don't even feel like my gmail is safe. I have it set up for Phone SMS and 2 step verification. Although I think he is having a hard time with my gmail.

HOW IS HE DOING IT!

 

reset laptop password

i could not figure out what forum this should go in, so feel free to move to whatever forum it should be in.
a friend just called, and said he has 2 daughters and 2 dell laptops. his daughters have lost the password to both laptops. is there a way to reset the password without a full reformat? he said his daughters have a lot of music, pictures, ect. and wants to avoid reinstalling windows.
i know that a long time ago there was a jumper on the motherboard that would reset the password on a regular pc. is there such a jumper on a laptop? or is there any free software that would let him reset the passwords? he can not afford a dell tech to fix, and i told him i would see if there was a way to reset it without a format. thanks!
he called me from out of state and due to a bad connection i couldnt find out what model laptops they are. thanks again! sam

 

My Asus laptop didn`t accept the password, Microsoft asked to change it

Today my Asus laptop didn`t accept the usual password I have been using for years. A note asked me to reset Microsoft password and after that, using this new password, I was able to start my computer.

Anybody knows why did this happen? Since when Microsoft is controlling my personal computer in such a way that I can`t even open if they don`t want to?

thanks