Windows 10: Reset my Evoo convertible laptop, it says unexpected shutdown, can't load windows..?

I reset my Evoo laptop, model # EV-L2in1-116-1. All it will say after the long process is over with is: " unexpected shutdown ocurred, cannot load windows. Click OK to restart and finish set up". I have clicked ok, even just exited out of the pop-up and it just goes back to the same thing. Is there anything I can do?

:)

 

Unexpected Shutdown

Hi

Please see response to your questions below

• Did you make any changes on the computer prior to this issue?
  

No changes other than about a month ago reinstalling W10.

• What troubleshooting steps have you done so far?

Other than checking updates have successfully installed, none as not sure approach to take.

• What was the exact error code/message you have received?

No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
the battery had a full a full charge.

On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.

 

PC is Suffering Unexpected Shutdowns

Most important detail to me would be whether these shutdowns are sudden, in which case it's likely a short or PSU issue (capacitor aging maybe?) or graceful windows style shutdowns, which suggests software interference.

It could also be overheating components if it's a sudden shutdown. What are your thermals like?

 

PC is Suffering Unexpected Shutdowns

I ran a couple of the OCCT tests for about half an hour with no issues(I know thats not to long..), cpu temps were around 70 like i mentioned in the original post.

I also ran the SFC check and i encountered a error:

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

Ive uploaded the log file HERE...scrolling down to the bottom it mentions its unable to repair something like "Amd64\CNBJ2530.DPB". Could this be related?

Ive reset the CMOS using the handy CLR_CMOS button on my motherboard.

I might be able to get my hands on some old DDR3 memory to try. If not ill take one of mine out and test them individually.

Ive made quite a few changes so ill leave the PC on for a few days and report back if i still get a unexpected shutdown. The longest ive gone without a unexpected shut down is 7 days so if it still hasn't shutdown next week then ill report back with a possible success. Otherwise ill post as soon as i get a unexpected shutdown,

-Thanks everyone