Windows 10: Reset my laptop, sold it afterwards but not sure if my files were deleted

Discus and support Reset my laptop, sold it afterwards but not sure if my files were deleted in Windows 10 Gaming to solve the problem; Hey guysYesterday I reset my laptop which I sold a few hours later. While I was resetting another laptop of mine 10 minutes ago I noticed that you have... Discussion in 'Windows 10 Gaming' started by AM_922, Jan 18, 2022.

  1. AM_922 Win User

    Reset my laptop, sold it afterwards but not sure if my files were deleted


    Hey guysYesterday I reset my laptop which I sold a few hours later. While I was resetting another laptop of mine 10 minutes ago I noticed that you have to tell the PC that you want all the files deleted. Problem: I'm not sure whether I have done this or not. There was a lot of private data that doesn't belong in anyones hands except mine.Question: Did Windows delete all the files and apps + app data on my old laptop that I sold? I haven't heard from the buyer since then.Thanks!

    :)
     
    AM_922, Jan 18, 2022
    #1
  2. Alden Rey Win User

    deleting hard drive files

    Hi,

    May we know what type of file are you trying to delete? Would it be Office documents, media files, or picture files? If you're trying to delete files for free some space on your device. We suggest to perform a Disc Cleanup. Kindly follow the steps below to
    perform the task:

    • Type in Cortana Disc Cleanup
    • Choose the files to delete
    • Click on "Clean up system files"
    • Click on Ok

    For any concerns, don't hesitate to get back to us.

    Regards.
     
    Alden Rey, Jan 18, 2022
    #2
  3. Kem Mon Win User
    Unable to delete a file

    Hi Brent,

    There are a lot of possible reason why the issue occurs, we suggest that you access
    safe mode
    and
    delete the files there. If the same issue occur,
    reboot
    your PC and run these following
    methods of troubleshooting
    steps:

    Method 1:
    Run SFC Scan.  

    To run an
    SFC scan, follow these steps:  


    • Run
      Command Prompt as Administrator.  

    • Type
      sfc /scannow
      and hit
      Enter.   

    Method 2:
    Run DISM Tool.  

    To run
    DISM Tool, follow these steps:


    • Run
      Command Prompt as Administrator.  

    • Type the following command:  

      • DISM.exe /Online /Cleanup-image /scanhealth  

      • DISM.exe /Online /Cleanup-image /Restorehealth  

    NOTE:
    This might take a while to finish scanning.
    Do not cancel. 

    Method 3: Clean Boot.

    To perform a
    Clean Boot, click
    here.

    Note:
    Reset the computer back to
    Normal Mode
    once you are done with the troubleshooting by following the section
    "How to reset the computer to start normally after clean boot troubleshooting"
    from the same article.

    Let us know how it goes.

    Regards.
     
    Kem Mon, Jan 18, 2022
    #3
  4. IggSter Win User

    Reset my laptop, sold it afterwards but not sure if my files were deleted

    How to factory reset Cisco 1700 Router

    Hopefully I can help you here....its a very common thing to happen.


    First, I take it you dont know the passwords for console access or telnet/ssh?

    I will assume that these devices belong to you.

    step 1. Plug a cisco console cable into a serial port on your pc
    step 2. Plug other end into Cisco console port
    step 3. Using hyperterm or putty or similar connect to the serial port
    step 4. boot router, and make sure you clearly can see the output (this confirms you have good serial comms)
    step 5. if this fails, adjust the comm port settings (9600, 8,1,n are the default)
    step 6. now you have to do the only hard part...send the break command:

    Break command list: Break Commands

    Go down the list and match your OS and SW and try the sequence suggested.

    If this fails several times do what I do: Install putty (free) and then to send a break so you can get into rommom just hit "ctrl-a b".
     
    IggSter, Jan 18, 2022
    #4
Thema:

Reset my laptop, sold it afterwards but not sure if my files were deleted

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