Windows 10: reset or reinstall computer

i have a computer of someone who passed . i need to know how to reset or reinstall the program. i dont want any of his information or emails .it is an HP.

:)

 

Reinstall Apps After Resetting The Computer.

Hi Marguerite,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Did you choose the option to Remove files and clean the drive while resetting the computer?
   
2. What is the complete name of the application that you are trying to reinstall?
   
3. From where did you install the application?
   

Please elaborate on the issue, so that we can understand the concern and reply to us to help you further.

 

reset computer/reinstall Onedrive

Hi GayleSmith1,

I'm Roshan V S, Windows expert and a Windows user like you.

In order to reinstall one drive follow these steps:

1. Right-click Start button, choose Run.

2. Type appwiz.cpl and click OK.

3. Find "Microsoft OneDrive" in the list and uninstall it.

4. Restart your computer.

5. Go to the OneDrive Download Page :https://onedrive.live.com/about/en-us/download/ and click the "need to reinstall?" link on the page to get the new installer.

6. Let me know if the installer has any trouble this time

Follow these steps to reset your PC:

Option 1: Select Start > Settings > Update & Security > Recovery. Under Reset this PC, select Get started.

Option 2: Restart your PC to get to the sign-in screen, then press and hold down the Shift key while you select the Power icon > Restart in the lower-right corner of the screen. After your computer restarts, select Troubleshoot > Reset this PC.

Option 3: Select Start , then press and hold down the Shift key while you select the Power icon > Restart to restart your computer into Recovery Mode. After your computer restarts, select Troubleshoot > Reset this PC.

Any of these three options will get you started, but once you're in the process, follow the steps as they are presented to you. If none of the preceding three options work, you can use installation media to resinstall Windows 10.

Use installation media to reinstall Windows 10

If your PC won't start at all, you can use installation media to do a clean install of Windows 10. Go to the Microsoft software download website here :

https://www.microsoft.com/en-us/software-downlo..., download the media creation tool, then use it to create installation media on a DVD or USB drive.

For more detailed steps for reinstall Windows 10, Visit this page:
https://support.microsoft.com/en-in/help/400073...

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it