Windows 10: Reset PC with with removal of all files, apps, and settings has bugged out

Hi there, I reset my PC with the removal of all apps, files, and settings. I expected my PC to go back to full factory stock and be able to begin the set up process from scratch. Instead, at login, it presents me with my old login account and password prompt which states that "user profile service failed the sign in.......". I have tried booting into safe mode but it shows a blank white screen which doesn't allow me to click on anything. Any advice is appreaciated./

:)

 

missing apps after reset to the PC

Hello,

Thank you for posting in Microsoft Community.

I understand that you have lost some apps after performing a reset to your PC. We will help you.

• Are you not able to access the Windows store?

Before performing reset ensure you must have to select
Keep my files. It will do the following,

• 
  Reinstalls Windows 10 and keeps your personal files.
  
• 
  Removes apps and drivers you installed.
  
• 
  Removes changes you made to settings.
  
• 
  Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)
  

So as you have performed the reset to your PC the apps are missing. We suggest you to download the applications again and check if it helps.

 

Apps removed whilst resetting your pc

Hi SunshineNuggett,

There are actually 3 options that you can choose from if you want to reset your device. You can either Keep your files, Remove everything or Restore your PC to factory settings.

Keep my files

• Reinstalls Windows 10 and keeps your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

Remove everything

• Reinstalls Windows 10 and removes all your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

Restore factory settings

• Reinstalls the version of Windows that your PC came with (either Windows 8 or Windows 8.1) and removes your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Reinstalls any apps your PC manufacturer installed on your PC.

As you can see, performing a reset will remove all the apps and drivers installed on your device no matter what you choose. Unless there is a separate partitioned drive on your Hard Disk that contains the recovery media (Image of Windows 10 OEM), preinstalled
apps and drivers will not be reinstalled.

There is a possibility that either your laptop doesn't have a partitioned recovery media, recovery drive got corrupted or the recovery drive got deleted. Without this, once you perform a reset, it will be a plain OS with generic drivers installed.

If you want to restore all the apps and drivers that were previously installed on your computer, you need to contact Sony to get a Restore/Recovery Media for your laptop. It might be a USB drive or a DVD that contains a backup of the original factory condition
(drivers and apps included) configured by OEM (Original equipment manufacturer).

For the 3rd party apps including Office 365, the best option to get them back is by reinstalling them. To reinstall
Office 365, please refer to this link.

If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

 

I reset my computer to remove apps and settings but keep my files

Hi Kaylin,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As per the description I understand that you don't find applications and updates being installed previously after performing reset by keeping your files.

• Do let us know what is the exact issue you are facing with installing the updates after resetting your PC?

I would like to inform that when you perform reset on your operating system by clicking on Keep my files, it works as below:

• 
  Reinstalls Windows 10 and keeps your personal files.
  
• 
  Removes apps and drivers you installed.
  
• 
  Removes changes you made to settings.
  
• 
  Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)
  

Hence, you will have to install all the updates, applications and change the settings according you wish to.

For more information, refer: Recovery options in Windows 10

Section: Reset your PC> Keep my files

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.