Windows 10: Reset Protection Question

Hi Microsoft Team,I am looking to delete an old Microsoft account not the one I am currently using to make this post that I don't use anymore. It gave the warning before deleting saying to turn off Reset Protection.1. Is the Reset Protection it is referring to SOLELY for PHONE devices? Or does it apply to Desktops as well?2. If it is for Desktop PCs, how do I ensure it is turned off? It kept bringing me to the Devices page of the account, which I removed any and all devices from it which was just my old desktop and I don't believe it had anything to do with this desktop.I never even logged

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Reset Protection Notification

Hi Team,

I reset my Microsoft Lumia 650 device ( Hard Reset ), and trying to configure freshly.

After the WiFi Configuration is done, the system is prompting with "Reset Protection Notification" and I am not able to proceed further.

Contacted B2X Team, Microsoft Support Team and found no resolution.

What I did:

• Hard Reset my Mobile Device (It went Successfully)
• Microsoft (Initial) screen displays and started new configuration
• Selected the Country and the Time Zone
• Configured the WiFi Connectivity (Successful)
• Reset Protection Notification.

Here in this step, I tried to log in with my Microsoft Account, unable to do so on Mobile, but able to log in successfully on my Laptop

Request any one of you, please suggest to overcome this issue.

Regards,

Sridhar.J

**The "Topics" was edited for clarity by the moderator.**

 

reset protection in Windows phones

Hello Shathurghan,

I realize that you are trying to set the reset protection in your Windows Phone. We aill help you.

Yes you may enable it by logging into Microsoft site. I suggest you to follow the below suggestions and check if it helps.

Checking your Windows Phone Reset Protection status:

Before you buy a previously owned Windows Phone, check to make sure that Reset Protection on the phone is turned off. To check your phone’s Reset Protection status:

• Go to account.microsoft.com/resetprotection .
• On the Reset Protection Status page, enter the IMEI or MEID. Find it by dialling *#06# from the phone.

Note: Reset Protection helps you secure a device in case it is stolen. It must be enabled on the device during manufacturing time.

Hope this information helps you. Keep us posted to help you better.

 

Window 10 Lumia - Disable Reset Protection

Hi,

Reset Protection is a free service that provides an extra layer of protection for our customers. If your phone ends up in the wrong hands it can't be easily reset or reused.

As an initial recommendation, we suggest that you disable the Reset Protection by following the steps outlined on this article:

Protect my phone. This will require your Microsoft account login information to complete the steps.

Let us know of any status update or progress relating to your concern.