Windows 10: Reset this PC option doesn't start

I recently upgraded to Windows 10 on both my machines. My labtop has handled this fine, but my desktop computer has been very buggy since the beginning. For instance, the start menu will sometimes simply not work, requiring a restart, Skype and occasionally Explorer will stop responding instead of just shutting down when I turn off the computer and so on and I've had to move my keyboard usb port around a lot to find a slot where it works immediately on startup. A lot of little things.

I decided to try and reset the Windows installation, suspecting a faulty installation. However, when I click the 'Get started' button, the computer works for 2-3 seconds, then simply stop. No wizard appears. Any help with this would be greatly appreciated.

Also, I hope this is in the right section. I assumed, since it's a feature under the Update in the Settings menu, that it would fit.

:)

 

RESET THIS PC!, "RESET THIS PC" OR "ADVANCED OPTION" DOESN'T EXIST

Hi,

Thank you for posting your query on Microsoft Community.

Please reply:

1. Do you receive any error message? If yes please reply with the error message and error code.

2. Did you use the Get Windows 10 app or the media creation tool to upgrade to Windows 10?

I would suggest you do a startup repair by using Windows 10 DVD. If you do not have Windows 10 DVD I would suggest you create one. Follow the steps from the links below:

Installing Windows 10 using the media creation tool:


Windows 10 herunterladen

Follow the steps below to run a startup repair using Windows 10 DVD

Boot from the Windows 10 DVD.

a) At the Install Now screen, click Repair your computer >Advanced Options >
Troubleshoot > Startup repair

b) Follow the on screen instructions

Hope this helps. Please respond if you have further related queries.

Regards,

 

RESET THIS PC!, "RESET THIS PC" OR "ADVANCED OPTION" DOESN'T EXIST

I want to downgrade my W10 since it makes my asus laptop malfunction however whenever I click the "Troubleshoot" menu in the advanced startup option the "reset this pc or "advanced option" doesn't exist. the question how can I downgrade my PC is this options
are not shown. Please Help me.

#ohohW10