Windows 10: Resetting jigsaw app has lost my jigsaw collections purchased and the jigsaw I was doing.

I reset because I was getting the browser keep opening with survey for samsung phone reported elsewhere. Malware and adware checks run did not solve problem so I followed a suggetion to rest the app but now I have lost all my collections and completed puzzles is there anyway yo get them back

:)

 

Jigsaw has lost all my purchased collections

Jigsaw suddenly cannot connect to Xbox from my Win10 PC and has lost all my purchased collections. It askes me to sign in to the Xbox app and try again. The Xbox app IS signed in. I've logged out, reinstalled, rebooted, updated, run the trouble shooter
and anything else the support staff can suggest, but they seem to have no solution. It's almost as if it tries to connect but fails very quickly. It is only jigsaw that fails. The whole Solitaire collection IS signed in apart from Jigsaw. Has anyone found
a solution?

 

Jigsaw has lost all my purchased collections

Hi PennyMilly,

There's a lot of possible reasons why you're unable to sign in on a certain on the Xbox app. One of which is having a corrupted app file. To help you resolve this concern, I recommend that you perform the steps below:

Step 1: Reset the Xbox app.

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find the Xbox app and click Advanced options.
5. Click Reset.
6. Restart your device so that the changes can take effect.

Step 2: Reset the Microsoft Jigsaw from the Settings menu to resolve any corrupted game data.

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find Microsoft Jigsaw and click Advanced options.
5. Click Reset.
6. Restart your device so that the changes can take effect.

Step 3: Uninstall the Microsoft Jigsaw from program list.

1. Click Start.
2. Right-click on the Microsoft Jigsaw from the program list.
3. Click uninstall.
4. Reinstall the game from Windows app store.

If the issue persists, I highly recommend that you get in touch with our Microsoft Casual Games Support. They are the dedicated support that can definitely assist you in a complicated issue on the game Microsoft Jigsaw. To do this, you may refer to the link
below:

Microsoft Casual Games Support

Kindly update us with the results, so that we can assist you further

 

Microsoft Jigsaw Error

I can no longer sign in to Microsoft Jigsaw, (Microsoft Solitaire works fine). I get an error message "Choose another item. This in-app purchase item is no longer available in Microsoft Jigsaw." I did try to purchase the "Surfaces" puzzle collection
and it has not worked since. I ran the troubleshooter which "fixed" my corrupted Store Cache. I reset the Jigsaw app, uninstalled and reinstalled the Jigsaw app, and reset the Store app. No joy. I then tried to open Microsoft Jigsaw on another computer that
uses the same Microsoft Xbox Live account, and I receive the same error. This seems like a server side account issue specific to Jigsaw. Does anyone have any insight or suggestions to fix?