Windows 10: Resetting PC - Update Driver Missing and Can't Use Fresh Start

Hello, I am attempting to do a reset of my PC. I followed the guide to use the Fresh Start function, but when I went to Windows Security and clicked on the link Additional Information under the Fresh Start section, it simply opened a link to the Microsoft page informing me that somehow I'm supposed to access a "Get Started" button from the Additional Information link. I cannot see any way to access this option from my screen.Another way I have attempted to reset was to use the Reset This PC option. After selecting the options the computer restarted into the Advanced Start-Up settings. There wa

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Fresh Start - Problem resetting your PC. No changes were made.

Hello,

Since yesterday, I've attempted to run a Fresh Start, but the process stops refreshing at 35% and then undoes changes and gives me the message "Reset This PC - There was a problem resetting your PC. No changes were made.

Here is what led me to the Fresh Start process and the outcomes:

• I began this process when Firefox crashed without allowing me to open, so I uninstalled Firefox.
• Then received multiple messages from Security and Maintenance to scan drive, then repair drive.
• Then realized that Word would not open (WINWORD.EXE - The application was unable to start correctly (0xC0000142).
• Attempted to reinstall Office 365, but received Couldn't Stream Office Error Code: 30045-25(1), so uninstalled Office.
• Tried Fresh Start again, but no joy - same uninformative message.
• Decided to attempt to download Windows 10 from Media Creation Tool
  • 1st attempt with Media Creation Tool: I used the to USB option, that led to error 0x0004005 - 0xA001A, and it made my USB unrecognizable to Windows (Then I remembered why I hate the tool)
    • Used Rufus to reformat my USB -> Windows recognized the USB
  • 2nd attempt with Media Creation Tool, but downloaded ISO file to PC. Used Rufus for the ISO, then began the install process. All went well until... Your PC will restart in a few minutes... Restart .... Installing Windows (your PC will restart several
    times)... scanning and repairing drive C: got to 44%, then Restart, then attempting to re... Restart ... Restoring previous version of Windows.

Now what? I am still unable to install Firefox, cannot install Office, and need to perform a clean install of Windows 10, but I've read that I can no longer get ISO without going through Media Creation Tool.

Btw, I am running Windows Home Version 1709 (OS Build 16299.19) via Windows Update.

Any suggestions?

Thank you!

 

missing apps after reset to the PC

Hello,

Thank you for posting in Microsoft Community.

I understand that you have lost some apps after performing a reset to your PC. We will help you.

• Are you not able to access the Windows store?

Before performing reset ensure you must have to select
Keep my files. It will do the following,

• 
  Reinstalls Windows 10 and keeps your personal files.
  
• 
  Removes apps and drivers you installed.
  
• 
  Removes changes you made to settings.
  
• 
  Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)
  

So as you have performed the reset to your PC the apps are missing. We suggest you to download the applications again and check if it helps.

 

reset this pc / fresh start ?

Hi Michael

Refreshing your PC or resetting your PC is also that same that they allow you to choose what happens to your personal files. The reset this PC has three options that allow you too either: "Keep my files", "Remove everything" or "Restore factory settings".
Choosing one of the three options will do the following:

Method 1: "Keep my files"

• Reinstalls Windows 10 and keeps your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

Method 2: "Remove everything"

• Reinstalls Windows 10 and removes all your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

Method 3: "Restore factory settings"

• Reinstalls the version of Windows that your PC came with (either Windows 8 or Windows 8.1) and removes your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Reinstalls any apps your PC manufacturer installed on your PC.

Take note the last options is not available on all PC's. You can check this link for other recovery options that are available on Windows 10 as well as a more details explanation of their functions.

Feel free to reach out to us for any further concerns.

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