Windows 10: Resolution issue extra 4K resolutionin Windows 11 24H2

I have a USB docking 4K+1080P that I connected a 4K monitor to the 4K port of the docking, then I switch the 4K monitor to the 1080P port, there is a 4K resolution in the display setting.The 4K resolution reamains even I plug out/in the USB docking again. The only way to remove that 4K resolution from display setting is that I set 1080P from the display setting. This issue occurs in Windows 11 version 24H2 but not present in previous versions.

:)

 

Unable to output 4k resolution (potentially) after recent update.

A colleague and I have been using 4k external monitors with our windows 11 dell laptops for the last month, for which we've been able to set the correct resolution. However, at some point in the last week we've both lost the ability to set any resolution above 1080p for the external monitors.

I've tried the following:

• A different hdmi cable.
  
• A different hdmi port.
  
• Updating the graphics drivers.
  
• Installing older graphics drivers.
  
• Rolling back what windows 11 updates I could (very limited).
  
• Resetting windows 11.
  
• Reinstalling windows 11.
  

Does anyone have any other suggestions of things to try? Additionally, the intel graphics command center recognises that the monitor is 4k, but it can't override the windows display settings.

 

Factory reset Windows 11 24H2 (build 26100.863)

Hi, I am Dave, I will help you with this.

There are no currently listed problems resetting version 24H2 of Windows 11 and no specific steps you need to perform, are you experiencing any problems with that insider build that is causing you to perform a Windows reset?

 

Microsoft Wireless Adapter 4K : wrong max resolution

Hello,

Thank you for reaching out regarding the resolution issue you’re experiencing with your Microsoft Wireless Adapter 4K. I understand how frustrating it can be when the display doesn’t meet your expectations, especially when using high-quality monitors like your ViewSonic WQHD 3440 x 1440.

Let’s troubleshoot this step by step:

1. Firmware and Driver Updates:
   
   • Ensure that both your Surface Laptop 4 and the Microsoft Wireless Adapter 4K have the latest firmware and driver updates. Sometimes outdated drivers can cause compatibility issues. See Update the Microsoft Wireless Display Adapter - Microsoft Support.
     
2. Adapter Placement and Distance:
   
   • Make sure the Wireless Adapter 4K is positioned within a reasonable range from your Surface Laptop 4. Obstructions or excessive distance can impact performance.
     
   • Try moving the adapter closer to the laptop and monitor to see if it improves the resolution.
     
3. Monitor Compatibility:
   
   • Verify that your ViewSonic monitor supports the desired resolution (3440 x 1440) over the Wireless Adapter 4K. Some older monitors or adapters may not fully support higher resolutions.
     
   • Check the monitor’s specifications or user manual to confirm its compatibility with the adapter.
     
4. Display Settings:
   
   • On your Surface Laptop 4, go to Settings > System > Display.
     
   • Scroll down and click on Advanced display settings.
     
   • Under Resolution, select the highest resolution available (3440 x 1440) for your monitor.
     
   • Also, ensure that the refresh rate is set to the maximum supported by your monitor (usually 60Hz for WQHD).
     
5. Wireless Adapter Positioning:
   
   • Place the Wireless Adapter 4K in a location with minimal interference. Avoid placing it near other electronic devices or large metal objects.
     
   • Experiment with different positions to find the best signal strength.
     
6. Check for Interference:
   
   • Other wireless devices (such as routers, cordless phones, or Bluetooth devices) can interfere with the signal. Try disabling or moving these devices away from the adapter.
     
7. Restart and Reconnect:
   
   • Sometimes a simple restart can resolve connectivity issues. Restart both your laptop and the Wireless Adapter 4K.
     
   • Reconnect the adapter to your monitor and check if the resolution improves.
     

Remember that achieving the best resolution wirelessly can sometimes be challenging due to bandwidth limitations, but I hope these steps help improve your experience.

If you’ve tried all these steps and the issue persists, I recommend contacting our live support team directly. This requires more analysis and will be handled better with remote support. They can provide personalized assistance and further troubleshooting based on your specific setup. You may reach them by following the instructions below:

1. Go to Contact Us - Microsoft Support
   
2. Choose how you would like to get support for your Surface device.
   
3. Type in the problem you need help with.
   
4. Look at any available solutions offered and select Contact Support.
   

Kind regards,

Lavenia