Windows 10: Resolution Issues - 3840x2160 Recommended, 1920x1080 Missing

Discus and support Resolution Issues - 3840x2160 Recommended, 1920x1080 Missing in Windows 10 Customization to solve the problem; Okay, I've posted this issue with MSI and with NVidia, but when in doubt all configurations do tend to fall back on the operating system, which in... Discussion in 'Windows 10 Customization' started by JaedenRuiner, Aug 21, 2018.

  1. Resolution Issues - 3840x2160 Recommended, 1920x1080 Missing


    Okay,


    I've posted this issue with MSI and with NVidia, but when in doubt all configurations do tend to fall back on the operating system, which in this case is Windows 10 Pro.


    I just got a 4K capable, VR ready gaming laptop. (MSI GT75 Titan-4k071 8RG) It is great, and gaming with it is phenomenal.

    However, there is a weird behavior. It natively boots to the 3840x2160 resolution. That is the windows recommended resolution. However, I have found that the DPI compatibility issues between windows and many current software products makes it a bit unusable for regular operations. From 640x480, to 1024x768, even unto 1920x1080 I have never had to adjust the DPI to anything but 100%, but the 4k super hi res is practically unreadable even in File Explorer. Perhaps this will adjust with time, as such things do with all newer technology. But for now, most of the applications I use act very volatile when using the DPI settings of 200% to make the screen readable, even with recommended Windows "Compatibility" in operation. When I want to play a game in the higher 4k res, no problem, but for everyday use, logging into work, writing code, and so on, I quite prefer the 1920x1080 resolution.

    That's where the issue arises. When I boot up the laptop, that resolution is not present. I have available to me 3840x2160, 1900x1440, 1900x1200, and then 1680x1050 and lower resolutions. But not 1920x1080.

    The moment I plug my HDTV into the external HDMI port for dual monitors - an HDTV which natively supports 1920x1080 and can go no higher - the system automatically recognizes it, and the 1920x1080 resolution suddenly becomes available for both monitors. Once I disconnect the TV, however, the 1920x1080 resolution disappears again, and my laptop monitor reverts to the 3840x2160 resolution.

    This seems extremely odd. If it can support the resolution with the TV plugged in to the HDMI port, it should be able to support it when the TV isn't plugged in.

    Any Ideas?

    Thanks
    Jaeden "Sifo Dyas" al'Reac Ruiner

    :)
     
    JaedenRuiner, Aug 21, 2018
    #1

  2. Monitor Resolution shows 1280x1024 where Monitor is capable of 1920x1080 resolution

    Hi,

    Thank you for being a part of Windows 10.

    I appreciate you for providing details about the issue and we are happy to assist you.

    Try the following methods and check if it helps:

    Method 1:

    I suggest you check and select the 1920x1080 Display Resolution.

    Follow the below steps:

    • Right click on the open area on the Desktop.
    • Select the Graphics properties.
    • Click on Display.
    • Under Resolution check and select the 1920x1080 Display Resolution if its present.
    If the issue persists then follow the below method.

    Method 2:

    I suggest you to update the Display adapters driver from the Device Manager and check if it works.

    Follow the below steps:

    1. Right click on Start button and click on Device Manager.

    2. Select the Graphic driver from the list by extending Display adapters.

    3.Right click on the Graphic driver and click on Update driver Software.

    If the issue persists then follow the below method.

    Method 3:

    I would recommend you to download and install the latest driver in compatibility mode for the manufacturer’s website and check if it works.

    Reference: Refer to the following Microsoft article on
    Windows 10 help & how-to
    .

    http://windows.microsoft.com/en-us/windows-10/support

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

    Thank you.
     
    Harshavardhan Rathod, Aug 21, 2018
    #2
  3. Issue with 3840x2160 display and Windows 10

    Hello,

    I recently upgraded my custom PC to the Windows 10 OS, from Windows 7 OS. After updating, I discovered that I could no longer set my display options to 3840x2160 - instead, the highest reported display is now 1920x1080. However, prior to the update, I was
    running my system on 3840x2160 resolution with no problem. I've looked through all my settings and I can't figure this out. Has anyone else had this issue, and/or does anyone know how to resolve it?

    My specs -

    Adapter type: AMD Radeon HD 6900 series

    Display: Sony Bravia XBR-49X850B

    Monitor: Generic PnP Monitor

    PS - My Lenovo Y50-70 UHD Touch was also just upgraded from Windows 8.1 to Windows 10; it is also a 4K display and I am able to set its output to 3840x2160 resolution with now problem (Intel(R) HD Graphics 4600, built-in display, generic PnP monitor).

    Many thanks
     
    Christopher Michael Sisson, Aug 21, 2018
    #3
  4. joca Win User

    Resolution Issues - 3840x2160 Recommended, 1920x1080 Missing

    No 1920x1080 resolution option


    My screen suddenly went from 1920x1080 to 1024x768 in the middle of running Windows 10.
    Never had this problem before and the resolution was just fine on Windows 10 until this happened.
    This would be easy to fix if the Resolution options in the Display menu had 1920x1080, but they only go up to 1280x1024!
    I tried downloading and manually (Update driver > Browse my computer for driver software > Let me pick from a list of available drivers on my computer) installing the driver, even though Windows 10 insisted "the best driver for this device is already installed"!
    I also tried switching to Generic PnP Monitor and back. Although this affected the resolution somehow, it didn't solve the problem.
    And for the record: There is NO Advanced display settings option in the Display menu.
    Why can't there just be a 1920x1080 resolution option?
    How do I fix this?

    Monitor: LG E2411 (Analog)
     
Thema:

Resolution Issues - 3840x2160 Recommended, 1920x1080 Missing

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