Windows 10: restore health command stuck at 62,3%

Hello.I noticed that restore health command stuck at 62,3 %

:)

 

Stuck at 62% and nothing is happening

I am resetting my pc(not factory reset) and for more than an hour it is preparing to reset and is stuck at 62%. I tried cancelling and trying it again but still gets stuck at 62%.

 

Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

We appreciate your time responding back to us. At this point, we would suggest that you access the built-in Administrator account to and check if you would be able to perform a Health Check from it. Here are the steps on how to enable the built-in Administrator
Account:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:yes and hit
  Enter.

After completing these steps, you should see a message that you've done the command completed successfully. Sign out from your current user profile and you'll see the Administrator account as one of the choices.

Let us know if you would be able to perform a system health check on your account and we'll assist you with the next steps needed.

Once you're successful with performing a health check on the Administrator account, we would suggest that you disable it from your personal user profile by following these steps:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:no and hit Enter.

Let us know how it goes and we'll assist you further.

 

DISM - Parameter "Cleanup-Image" is not known (error 87)

Hello Eric,

To troubleshoot your concern, we suggest that you run DISM Restore Health command. Refer to the steps provided below:

• Open Command Prompt (Administrator).
• Type the following command:

DISM /Online /Cleanup-Image /RestoreHealth

3. Press Enter.

Let us know how it goes.

Thank you.