Windows 10: Riff Wireless Headphones Arent Playing Audio

I am trying to connect my Riff Wireless Headphones to my Windows 10 PC. It says connected, but wont play audio and I can't even switch to that audio device.

:)

 

Move audio to one side for speakers but not headphones

Hello J1mmyth3F1sh,

Thank you for writing to Microsoft Community Forums.

• Is your headphones getting detected in the Playback settings?
  
• Are you trying to play the audio on both Speakers and Headphones at the same time?
  

Ideally, if you have configured Sound settings to play on your left speakers, the same goes with the headphones. The sound starts playing only on the left side of your headphones according to the settings changed.

Meanwhile, we can try configuring the headphones and change the balance level in the sound settings and see if it works. Kindly check with the steps listed below and see if it helps.

Method : Run audio test for your headphones.

• Open Control Panel from the Start menu and click on
  Sound.
  
• In the Sound window, click on your
  Headphones and select Configure option at the bottom left.
  
• By running the test, check if both sides of your headphones are working fine.
  

If that doesn’t help, I would suggest you to check with the audio balance by following the steps listed below:

• Open Sound settings from
  Control Panel, and right click on the Headphones to open its
  Properties.
  
• Click on Levels tab and select
  Balance button. In the Balance window, you can use the slider to balance both left and right headphones equally.
  

However, I commend and appreciate you for recognizing this behavior. This is a valuable suggestion as there may be other users with a similar requirement. Hence, I suggest you to leave a
Feedback for this product so
that our developer team can look into this and check if it can be implemented in the future updates.

Regards,

Mala S

Microsoft Community - Moderator

 

Windows 10 not playing audio on headphones.

Hi Jefelito,

Thank you for replying and I am sorry to hear about the tragedy that occured in your brothers sanctuary.

Glad to know that the Bluetooth issue is resolved.

Try the below methods to troubleshoot the issue on the headphones and check if this helps.

Before trying the below methods, I suggest you to try connecting the headphones to a different port or check the headphones on a different computer and check if you are able to hear the audio from the headphone.

Method 1:
Setting The Headphones As Default Playback Device.

1. Select on the Start button > Type Sound in the search box > Select
   Sound from the list of results.
2. Go to Playback tab > Select your headphones > Then click on
   Set Default.
3. Restart the computer once and check if this helps.

Method 2:
Updating The Audio Drivers.

Follow the steps mentioned in Update drivers in Windows 10
and update your Sound drivers and check if you are able to hear the audio from the headphones.

Restart the computer once after updating the sound drivers.

We're looking forward to your response.

 

Windows: Wireless/bluetooth headphones disconnect and then reconnect without sound if pc stops playing sound

Windows version: 10 pro, version 10.0.17134 Build 17134 (according to system information)

headphone brand: 3sixT wireless bluetooth headphones
laptop: surface laptop

Issue:

Headphones connect to laptop, listed in bluetooth settings as connected for voice,music

If I don't start playing any sounds (music, youtube etc) in the next ~30 seconds after connecting, the headphones alert me that they have disconnected and reconnected, but now they list only voice connected. Same thing happens if I was listening to something and stop/pause it for too long.

They are no longer available in the audio output changer in task bar when this happens and any audio played goes through laptop main speakers.

The device manufacturer (3sixT) does not provide any drivers and they seem to use the standard bluetooth headphone drivers available on whatever system they are connected to.

These headphones connect without issues to my phone (android); issue only seems to be with my laptop.

Unable to find many discussions of similar issues, and those that I could used outdated advice / settings that no longer exist (one suggested something in power settings for the device under the device manager page, but that setting/tab doesn't appear for my device)

tried uninstalling/reinstalling drivers, rolling back drivers, making sure bluetooth service start automatically... Nothing seems to work

Any ideas how I can resolve this, so that my headphones can sit quetly for any amount of time without disconnecting / reconnecting without dropping the 'connected music' setting?