Windows 10: Roblox Bug

Hello!! well.. I'm having a little problem when I'm trying to log in to Roblox, whenever I try to log in, this appears: " Roblox encountered an unexpected error. Click "OK" to create support files. then please, share it on our site: https://roblox.com/support the memory dump as captured to you clipboard. please share it on our support site: https://roblox.com/support you can also find the dump data at: C:\Users\USER\AppData\Local\Temp\HYPB253.tmp"Can anyone help me?

:)

 

How do I change the movement settings on Roblox

Hello, Desmond Bink

Welcome to Microsoft Community.

To change the movement settings in Roblox, you can try the following steps:

1. Check the Roblox settings: Open Roblox and click on the gear icon in the top-right corner to access the settings. Make sure you are in the "Controls" tab and not the "Mobile" tab. The "Controls" tab should have options for keyboard and mouse controls.
   
2. Reset the Roblox controls: In the Roblox settings, scroll down to the bottom and click on the "Reset All" button. This will reset all your controls to their default settings, which should include keyboard and mouse controls.
   

If these steps do not work, it is recommended to contact Roblox support for further assistance. They can provide more specific troubleshooting steps or investigate if there is a bug or issue with your account.

Best regards,



Chandy |Microsoft Community Support Specialist

 

BEX64 error in Roblox

The error report you provided indicates that Roblox crashed with a BEX64 error. BEX64 is a type of error code related to the Windows operating system, specifically indicating an issue with the application's execution.



Based on the information in the report, here are a few suggestions to troubleshoot and potentially resolve the issue:



Update Roblox: Make sure you are using the latest version of Roblox. Check for updates in the Roblox client and ensure you have the most recent version installed. Updating the game may fix any known issues or bugs.



Check system requirements: Verify that your computer meets the minimum system requirements for running Roblox. Ensure that your operating system, graphics card drivers, and other software are up to date.



Disable unnecessary background programs: Some background programs or processes may interfere with Roblox. Temporarily disable any antivirus, firewall, or other security software, as well as any unnecessary applications running in the background, and then try running Roblox again.



Clear Roblox cache: Roblox stores temporary data and cache files on your computer. Clearing this cache may help resolve any corrupted or conflicting files. You can do this by following these steps:



Press Windows Key + R to open the Run dialog box.

Type "%localappdata%\Roblox\logs" (without quotes) and press Enter.

Delete all the files in the opened folder.

Reinstall Roblox: If the issue persists, consider uninstalling Roblox and performing a clean reinstall. To do this, follow these steps:



Uninstall Roblox from your computer through the Control Panel or by using the uninstaller included with the game.

Restart your computer.

Download the latest version of Roblox from the official website and reinstall it.

Contact Roblox support: If none of the above solutions work, it may be beneficial to reach out to Roblox support for further assistance. They can provide specific troubleshooting steps or investigate the issue further.



Keep in mind that the provided error report does not provide extensive details about the cause of the crash, so these suggestions are general troubleshooting steps. It's always recommended to reach out to the game's official support channels for more targeted assistance.

 

Why is my computer not letting me click the login button on Roblox?

Dear 25gamulaojp,

Welcome to the Microsoft Community



Thank you for reaching out for help with your issue regarding logging into Roblox on your Windows computer. I understand how frustrating it can be when you're unable to use an application as intended.

Let's try a few troubleshooting steps to determine if the issue is with your computer or the Roblox application, and to get you logged in successfully.

1. Check System Requirements: Ensure that your computer meets the minimum system requirements to run the Roblox application. You can find these requirements on the Roblox website or in the application's documentation.
   
2. Update Roblox: Make sure that your Roblox application is up to date. Updates often include bug fixes and compatibility improvements that can resolve issues like the one you're encountering.
   

1. Check Internet Connection: Ensure that your internet connection is stable and that there are no network issues preventing the application from communicating with Roblox servers.
   
2. Try Another User Account: If you have multiple user accounts on your computer, try logging into Roblox from a different account to see if the issue persists.
   
3. Reinstall Roblox: Uninstall the Roblox application and then reinstall it. To uninstall, go to Settings > Apps > Apps & features, find Roblox in the list, click on it, and select "Uninstall." After this, download the latest version from the official Roblox website and install it again.
   

If none of these steps solve the problem, the issue may be with Roblox itself. Consider reaching out to Roblox support for further assistance.

Please try these steps and let us know if the issue persists. If you need any more help, feel free to ask.



Best Regards,

Martin | Microsoft Community Support Specialist