Windows 10: Roblox crashed because of incompatible software: igdusc64.dll

you guys can call me AmberHi guys. Today I was upgraded from Windows 7 Professional to Windows 7 Ultimate for installing KB4534310 on Pro and then upgrade to Ultimate with Windows Anytime Upgrade just because it can't install this KB on Ultimate.And I was try to play Roblox, but it crash every time I open it. It says me this errorRoblox crashed because of incompatible software: \\?\HarddiskVolume3\Windows\System32\igdusc64.dllMy laptop can also play Minecraft normally. I think that's the Windows software problems.It also can play on Windows 8.1 but it can't on Windows 7This is the picture th

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Incompatable software: C:\Windows\System32\drivers\acpisjdy.sys

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

The error you're encountering suggests that there might be an incompatibility between this system file and Roblox, causing the game to crash.

Would you mind giving these steps a try and then informing me of the outcome?

1. Perform a Clean Reinstall of Roblox: In some cases, a corrupted installation can cause crashes. Completely uninstall Roblox, making sure to remove any leftover files or folders, then download and reinstall the latest version from the official Roblox website.
   
2. Check for System File Corruption: Open Command Prompt as an administrator and type sfc /scannow. This will scan and repair any corrupted system files.
   
3. Disable Incompatible Software: Identify and temporarily disable any potentially incompatible software, such as antivirus programs, overlays (like Discord or GeForce Experience), or system cleaners/optimizers. Disable them one by one and relaunch Roblox after each to see if the issue persists.
   

Please feel free to reach out if you require any additional assistance. I'm here to help!

 

My roblox kept crashing when I got my new pc.

Hi, LukeCC

Welcome to the MicroSoft Community.



I'm sorry to learn that you're experiencing game crashes, I've been seeing a lot of users reporting problems with roblox games lately. I think this is a problem with the game itself. Here are some possible solutions to fix Roblox crashing on your new PC with an NVIDIA GT710 graphics card:



1. Update your graphics drivers: Make sure you have the latest graphics drivers for your NVIDIA GT710 graphics card. You can download the latest drivers from the NVIDIA website. Verify the integrity of your Roblox game files:



2. Corrupted game files can cause Roblox to crash. To verify the integrity of your Roblox game files, follow these steps:

• Open the Roblox launcher.
  
• Click on the gear icon in the top-right corner.
  
• Select “Settings”.
  
• Click on the “Verify Files” button.
  
• Disable Fullscreen optimizations:
  

3. Fullscreen optimizations can sometimes cause games to crash. To disable Fullscreen optimizations for Roblox, follow these steps:

• Right-click on the Roblox shortcut on your desktop.
  
• Select “Properties”.
  
• Click on the “Compatibility” tab.
  
• Check the box next to “Disable fullscreen optimizations”.
  
• Click “Apply” and then “OK”.
  
• Change your Roblox graphics settings:
  

4. Reinstall Roblox: If none of the above solutions work, you can try reinstalling Roblox. To do this, follow these steps:

• Uninstall Roblox from your computer.
  
• Download the latest version of Roblox from the Roblox website.
  
• Install Roblox and try playing the game again.
  

If you’re still having problems with Roblox crashing, you may need to contact Roblox support for further assistance.



Best Regards

Martin | Microsoft Community Support Specialist

 

Roblox keeps crashing

So I downloaded roblox on Microsoft Store and launched it. But when it said checking for updates, it crashed immediately. Other apps work fine, except roblox. Any suggestions on how to fix it?