Windows 10: Roblox for Windows Store Application Hang Error on multiple profiles

Hello,I am getting the following error when trying to load Roblox from the Windows Store. I am NOT getting this error when running the Roblox application itself. IE i can download and install and run the Roblox studio and games just fine.The Error I get from the Microsoft Store version of Roblox is the following:Event Properties - Event 1002, Application HangThe Program Windows10Universal.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security8 and Maintenance Control Panel.Proc

:)

 

BEX64 error in Roblox

The error report you provided indicates that Roblox crashed with a BEX64 error. BEX64 is a type of error code related to the Windows operating system, specifically indicating an issue with the application's execution.



Based on the information in the report, here are a few suggestions to troubleshoot and potentially resolve the issue:



Update Roblox: Make sure you are using the latest version of Roblox. Check for updates in the Roblox client and ensure you have the most recent version installed. Updating the game may fix any known issues or bugs.



Check system requirements: Verify that your computer meets the minimum system requirements for running Roblox. Ensure that your operating system, graphics card drivers, and other software are up to date.



Disable unnecessary background programs: Some background programs or processes may interfere with Roblox. Temporarily disable any antivirus, firewall, or other security software, as well as any unnecessary applications running in the background, and then try running Roblox again.



Clear Roblox cache: Roblox stores temporary data and cache files on your computer. Clearing this cache may help resolve any corrupted or conflicting files. You can do this by following these steps:



Press Windows Key + R to open the Run dialog box.

Type "%localappdata%\Roblox\logs" (without quotes) and press Enter.

Delete all the files in the opened folder.

Reinstall Roblox: If the issue persists, consider uninstalling Roblox and performing a clean reinstall. To do this, follow these steps:



Uninstall Roblox from your computer through the Control Panel or by using the uninstaller included with the game.

Restart your computer.

Download the latest version of Roblox from the official website and reinstall it.

Contact Roblox support: If none of the above solutions work, it may be beneficial to reach out to Roblox support for further assistance. They can provide specific troubleshooting steps or investigate the issue further.



Keep in mind that the provided error report does not provide extensive details about the cause of the crash, so these suggestions are general troubleshooting steps. It's always recommended to reach out to the game's official support channels for more targeted assistance.

 

Roblox from Microsoft Store error

Dear Fran,



I'm glad to see you in Microsoft Community.



May I ask if by update you mean a system update or a Roblox app update? I can understand that it must be a difficult situation for you when things don't work as expected. However, let's follow these methods and check if they work.



1. Microsoft Store Cache Cleanup

• Right-click the Start icon and select "Windows Terminal (Administrator)" -> Enter: wsreset.exe
  

2.Reset Microsoft Store

• Open "Settings" -> Applications -> Applications and Features -> Find "Microsoft Stroe", select -> "Advanced Options" and reset
  

3. Uninstall and reinstall Roblox

• Download it on the internet and use roblox from your browser and try to see if the problem persists.
  
• You need to uninstall roblox in the application settings (Settings -> Apps -> Apps & features -> find the roblox app inside the right input box and click uninstall), then click on the link here, click on the game and it will ask you to install roblox.
  

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.



If there is anything not clear, please do not hesitate to let me know.



Best regards,

Zoee | Microsoft Community Support Specialist

 

Roblox On the Microsoft Store

Hey there, Player101par

Welcome to the Microsoft Community forums.

It looks as though the App packages for Roblox may still be on your device, which is why it is not installing.

Please can you:

• Press Win key & R together,
• Type: wsreset
• Press enter

Then try again at launching Windows store and downloading Roblox.

Hope this helps,

Regards,