Windows 10: Roblox game client not responding, I even did a factory reset and about everything else.

This has been happening for months. I have tried everything, run as administrator, disable some settings, disable antivirus, change browser, install apps, changing resolution, updating drivers, closing everything else, messing with NVIDIA Control panel, playing at lowest graphics, and now even a factory reset and many more, but it still keeps crashing constantly. Sometimes it doesn't crash for hours on end, but usually I can't play 10 minutes without it crashing. Can anyone tell me how to fix this? Please don't give me the BS common solutions that never do anything at all.

:)

 

Certain games won't work after a factory reset

Hello Dante,

To help us identify the cause of the issue and then find the proper resolution for it, please provide the following information:

• Did you install your games using the Microsoft Store?
• Do you receive any error message?

Since you mentioned that you performed a factory reset, outdated video can cause this issue. For now, we suggest updating your video card driver. To do it, you can follow the steps in this
article.

Keeps us posted to further assist you.

 

Cursor goes off Roblox.

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

To address the Roblox cursor going off-screen, especially in first-person mode, follow these steps:

1. Adjust Display Settings

• Right-click on your desktop and select Display Settings.
  
• Ensure that the Scale and Layout options are set to their recommended values. This includes both the scale and display resolution settings.
  

2. Troubleshoot Microsoft Store Apps

• Open Windows Settings and navigate to System > Troubleshoot.
  
• Select Other troubleshooters and run the Windows Store Apps troubleshooter. This will check for issues related to the Microsoft Store version of Roblox and suggest fixes.
  

3. Reset Roblox App

• Go to Settings > Apps > Installed Apps.
  
• Find Roblox, click on the burger menu (three dots), and select Advanced options.
  
• Scroll down and click on Reset. This will clear the application cache and reset the app as if it was newly installed from the Microsoft Store].
  

4. Update Graphics Drivers

• Ensure that your graphics drivers are up to date. Outdated drivers can sometimes cause cursor issues in games.
  

5. Reset Windows Store Cache

• Press Windows Key + R, type wsreset.exe, and press Enter. This will reset the Windows Store cache, which might resolve the issue.
  

6. Check for System Updates

• Make sure your Windows operating system is up to date. Sometimes, system updates can fix underlying issues that cause cursor problems.
  

7. Try Running the Game in Fullscreen Mode

• Press F11 when in-game to run the game in fullscreen mode.
  

Please do let me know if the method I suggested works for you or if you need further assistance.

 

How do I fix my Roblox Freezing?

Hi, JaylahCM

Welcome to the MicroSoft Community.



Here are some possible solutions to fix Roblox freezing on your new monitor and PC:

1. Update your graphics drivers: Outdated graphics drivers can cause games to freeze. To update your graphics drivers, go to the website of your graphics card manufacturer (NVIDIA, AMD, or Intel) and download the latest drivers for your model.

2. Change your Roblox graphics settings: Try lowering your graphics settings in Roblox. This can help to improve performance and reduce the likelihood of freezing.

3. Disable Fullscreen optimizations: Fullscreen optimizations can sometimes cause games to freeze. To disable Fullscreen optimizations for Roblox, follow these steps:

• Right-click on the Roblox shortcut on your desktop.
  
• Select “Properties”.
  
• Click on the “Compatibility” tab.
  
• Check the box next to “Disable Fullscreen optimizations”.
  
• Click “Apply” and then “OK”.
  

4. Verify the integrity of your Roblox game files: Corrupted game files can cause Roblox to freeze. To verify the integrity of your Roblox game files, follow these steps:

• Open the Roblox launcher.
  
• Click on the gear icon in the top-right corner.
  
• Select “Settings”.
  
• Click on the “Verify Files” button.
  

5. Reinstall Roblox: If none of the above solutions work, you can try reinstalling Roblox. To do this, follow these steps:

• Uninstall Roblox from your computer.
  
• Download the latest version of Roblox from the Roblox website.
  
• Install Roblox and try playing the game again.
  

If you’re still having problems with Roblox freezing, you may need to contact Roblox support for further assistance.



Best Regards

Martin | Microsoft Community Support Specialist