Windows 10: Roblox is treating my laptop like a tablet

Roblox is treating my laptop like a tablet, which is strange because it hasn't done this before. This causes limits to many features such as shift-lock that help my gameplay. I don't understand why this happened because it happened so randomly and my laptop is an Acer laptop, which doesn't have touchscreen or features like that. I would appreciate any help. Thank you!

:)

 

Roblox Treats my laptop as a Mobile Device

Hello

I've been trying to play Roblox but the game treats my laptop as a mobile device, causing the inability to play some games. I am using an HP Pavilion x360 if that helps (touchscreen).

 

Windows 10 Roblox problem

Hi Auras,

There are several reasons as to why you can't play Roblox on your computer. Windows Updates may affect the game not to play if your computer is not updated. To make sure that your Windows 10 is up to date, I suggest that you check for any Windows Update
by using this link as your guide.

In addition, make sure that Roblox is allowed to run on your Chrome by performing the following steps:

• Download Roblox and run its setup file.
• After the game has been installed, try to run it.
• You should get a message box saying “External Protocol Request”. Check
  Remember my choice for all links of this type and click Launch Application.

If the issue persists, I suggest that you use another web browser on your computer to check if that helps.

Do get back to us with the results. We'd be more than willing to provide you additional help.

 

roblox cursor issue

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 currently installed? (Type winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• Does it happen specifically with Roblox games or any other app?
  
• Are you aware of any changes on the PC prior to this issue?
  

However, before proceeding with the below steps, we would suggest you to sign out from Microsoft Store and after performing the steps sign in with the same Microsoft account.



Step 1: Reset the Windows Store Cache

Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.



Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2: Run the Windows Store Apps Troubleshooter

Select the Start button, and then select Settings>Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3: Reset Roblox app

1. Press Windows + I key to open Windows Settings.
   
2. Click on Apps and select Apps & feature from the left pane.
   
3. Scroll and look for the Roblox app.
   
4. Select the app and click on Advanced option.
   
5. Click on Reset and once you see a tick mark, then relaunch and check.
   

Regards,



Aditya Roy

Microsoft Community – Moderator