Windows 10: Roblox keeps crashing due to incompatable software

Roblox just randomly stopped working and I get this message everytime I try to open it.It tells me that it's because of the file location C:\ProgramData\sus.sys .I can't delete the file unless I safe boot my PC in which case it gets re added when I normally boot my PC. Everytime I try to delete the file, it says that it's in use with another program. It's only with the browser version of Roblox Roblox Player and not with the Microsoft Store version.

:)

 

Roblox keeps crashing due to incompatible software

Just randomly started today it pulls up roblox then says

Roblox crashed because of incompatible software:

C/WINDOWS/Windows32/DriverStore/FileRepository/gameflt.inf_amd64_25b1fe3637126834

Does anyone know how i can fix it im using the roblox player not the Microsoft store version

 

Roblox keeps crashing due to incompatible software

Hello limbermender, I'm a fellow Windows/Microsoft user. I'm happy to assist you.

The error message "Roblox crashed because of incompatible software" with the path pointing to "gameflt.inf" indicates a potential conflict with your graphics driver.

Outdated graphics drivers can sometimes cause compatibility issues with Roblox. Make sure you have the latest drivers installed for your graphics card.

 

Incompatable software: C:\Windows\System32\drivers\acpisjdy.sys

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

The error you're encountering suggests that there might be an incompatibility between this system file and Roblox, causing the game to crash.

Would you mind giving these steps a try and then informing me of the outcome?

1. Perform a Clean Reinstall of Roblox: In some cases, a corrupted installation can cause crashes. Completely uninstall Roblox, making sure to remove any leftover files or folders, then download and reinstall the latest version from the official Roblox website.
   
2. Check for System File Corruption: Open Command Prompt as an administrator and type sfc /scannow. This will scan and repair any corrupted system files.
   
3. Disable Incompatible Software: Identify and temporarily disable any potentially incompatible software, such as antivirus programs, overlays (like Discord or GeForce Experience), or system cleaners/optimizers. Disable them one by one and relaunch Roblox after each to see if the issue persists.
   

Please feel free to reach out if you require any additional assistance. I'm here to help!