Windows 10: Rotating dots on blue background instead of default lock screen

A week ago I switched on my PC (Windows 10 Pro 64 bit with ATI Radeon HD 2600 Pro graphics card) which had previously been working and on which I had made no changes. It went through the normal boot. There are 5 users and normally it gets to the default lock screen (beach from cave) which I hit enter to display the user list. But this time instead of the lock screen it displayed a blue screen with rotating dots. The dots sometimes made complete circles and sometimes started to make a circle get part way round then jump to the beginning. Mouse+keyboard was not responding. I could access the shared content from another PC. I had previously setup the PC to accept Remote Desktop connection. When I attempted Remote Desktop from my Windows phone my taskbar would load on my phone but the desktop would not and nothing responded. When I tried to access from my laptop it would not respond at all. I logged into safe mode and switched to the Microsoft Basic Display Adapter. This booted but took longer to get to the user list and didn't display the lock screen. Also the user list screen flickered blank and back on. I logged into a user. WIN+L triggered the user's lock screen, but never the default one. Edge displays a blank window but Chrome works correctly. I changed the default lock screen and tried with the ATI driver - same rotating dots. I have a spare nVidia card so I went back to safe mode, changed back to MS Basic Adapter, rebooted into normal mode, uninstalled the ATI software, shutdown, replaced the ATI card with a nVidia card, rebooted - but the same problem of rotating dots on blue background. I ran sfc /scannow which reported some corrupt files which it said it fixed but that didn't cure the problem. I ran chkdsk which found some problems which it fixed. I tried system restore but Windows 10 has never made a restore point! I never got round to making a repair disc. If I load with MS Basic Adapter then let Windows install the correct driver for ATI or nVidia card, the monitor changes to full resolution desktop but the taskbar doesn't appear and there are several black rectangles on the screen, niether mouse nor keyboard work, WIN+L causes the blue screen and rotating dots to appear. Anyone experienced the rotating dots? How did you fix them? All help greatly appreciated. Thanks, Kevin

:)

 

delay from PC boot to lock screen

I performed a clean install of Windows 10. All drivers were installed from Windows Update. I did have Windows 8.1. Windows 8.1 loaded the lock screen a lot more quickly than Windows 10. Here is my scenario for Windows 10:

1. Power on computer.

2. Observe rotating dots.

3. Rotating dots end.

4. Screen goes black.

5. While the screen is black, I can see my mouse pointer if I move my mouse around. Also, I can see the rotating blue circle.

6. After a few seconds, the lock screen does appear.

There seems to be something that is preventing the lock screen from appearing. Why do I see the mouse pointer and the rotating blue circle before the lock screen?

To rule out a GPU driver issue, I did boot into Safe mode but I experienced the same issue.

My system:

Dell XPS 8500

i7-3770

GeForce GT 640

12gb ram

2 TB HD

Connected to monitor by DsiplayPort

Has anyone else come across this same issue? Thanks.

 

Windows Hello Issue - Surface Book dGPU - Windows Hello is preventing some options from being shown.

This doesn't work either. I'm experiencing the same issue.

I also no longer have access to any Office products and I struggle to sign in as the screen gets stuck with a blue background and white rotating dots in the centre.

Not what I expect from £2.5k worth of laptop!!

So frustrating!!

 

A blue screen with rotating dots? That's the Windows loading screen, I get it everytime I boot my PC. (Not for too long, though)
Honestly I don't think it's a GPU problem, it looks like something is causing your Windows to load for a long time.

 

Check to see if you have the "Fast Start-up" turned on:

1. Go to Control Panel
2. In the right corner type in "Power Options". Click it when it pops up
3. Click on the left side "Choose what the power buttons do"
4. Click on "Change settings that are currently unavailable"
5. Check on "Turn on fast startup"

If it is turned on, then it is most likely what @Margister said. I do get it when I restart. I never seem to get it when I boot it up from a shutdown. You may have a lot of programs at your start-up. Can you post a picture from "Task Manager"?

Here's how:

1. Right click on the taskbar and click "Task Manager."
2. When you have it open, look at the top and click "Startup."
3. Maximize the window at the top right corner of "Task Manager." Just so that we can't see your private stuff on your computer.
4. Press "PRINT SCRN" on your keyboard.
5. Go to "Paint" and paste your screenshot on to it and click "File," then "Save As," and rename it whatever you like.
6. On "Quick Reply" on the forum, click the "Picture icon", then "Upload from Computer" and then do the necessary stuff: find the location of the file and click "Open" in "File Explorer."

And that's all there is to it! *Biggrin The reason why I want you to do this, is to see what is bogging down your computer to make it start slower than usual. *Smile

That's all I can say right now.

 

I've googled this and checked out what others have done with a similar problem. In most cases Windows eventually loaded. I have left my PC on for 26 hours but it never got beyond the rotating blue dots.

 

Thanks for your detailed instructions. There is no fast startup option - but this could be because I've disabled hibernation in an attempt to get to the bottom of this problem. I attach a screen shot. I also attach the task manager start-up items: they take two shots because of the low resolution I'm having to use because of MS basic adapter.

 

To make sure we're talking about the same thing I took a video to upload - but the website wouldn't accept it so I attach a still from the video.

 

I have never seen that many things starting up with Windows that didn't have some issues. Do you really need all of that at start up?

I have at most 6 items on my start-up.


I would be almost willing to bet that something in your start-up programs is preventing completion. Try disabling them one at a time.

 

I disabled every item in the startup list - all at the same time - then allowed windows to automatically re-download the ATI driver. The monitor switched to full resolution but as on all previous times since this problem started (about a week ago) there was no taskbar or start button, several black rectangles appeared, I could move the mouse but clicking on icons had no response, pressing the start key and any letter didn't cause anything to happen apart from WIN+L which made the screen blue and the rotating dots.

I rebooted and the PC went through the usual boot procedure of windows logo and rotating dots then blue screen and rotating dots. I left the PC for several hours but nothing changed. So disabling all the startup items didn't have an impact.

Another thing I noticed, when the graphics adapter is back to MS basic and the PC is displaying the list of users, the screen goes black every minute or so then comes back on.

I've checked the event log for items recorded when it was in the rotating dots state. The following occurred regularly whilst the PC was sitting in the rotating dots state - but stopped happening once I rebooted into safe mode and changed the graphics adapter back to MS basic:

Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 09/08/2016 17:46:01
Event ID: 2
Task Category: Session
Level: Error
Keywords: Session
User: SYSTEM
Computer: PLAYROOM-PC
Description:
Session "NetCfgTrace" failed to start with the following error: 0xC0000035
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
<EventID>2</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2016-08-09T16:46:01.412527100Z" />
<EventRecordID>1588</EventRecordID>
<Correlation />
<Execution ProcessID="832" ThreadID="8008" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>PLAYROOM-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="SessionName">NetCfgTrace</Data>
<Data Name="FileName">
</Data>
<Data Name="ErrorCode">3221225525</Data>
<Data Name="LoggingMode">268435461</Data>
</EventData>
</Event>

As did:

Log Name: Application
Source: Application Error
Date: 09/08/2016 19:56:56
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PLAYROOM-PC
Description:
Faulting application name: LogonUI.exe, version: 10.0.10586.0, time stamp: 0x5632d88c
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10586.494, time stamp: 0x5775e900
Exception code: 0xc000027b
Fault offset: 0x00000000006fd01b
Faulting process ID: 0x98c
Faulting application start time: 0x01d1f26fcc87a7cd
Faulting application path: C:\WINDOWS\system32\LogonUI.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: 7b6c68d9-3805-4c67-980b-1634f950cb11
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-08-09T18:56:56.402589200Z" />
<EventRecordID>771173</EventRecordID>
<Channel>Application</Channel>
<Computer>PLAYROOM-PC</Computer>
<Security />
</System>
<EventData>
<Data>LogonUI.exe</Data>
<Data>10.0.10586.0</Data>
<Data>5632d88c</Data>
<Data>Windows.UI.Xaml.dll</Data>
<Data>10.0.10586.494</Data>
<Data>5775e900</Data>
<Data>c000027b</Data>
<Data>00000000006fd01b</Data>
<Data>98c</Data>
<Data>01d1f26fcc87a7cd</Data>
<Data>C:\WINDOWS\system32\LogonUI.exe</Data>
<Data>C:\Windows\System32\Windows.UI.Xaml.dll</Data>
<Data>7b6c68d9-3805-4c67-980b-1634f950cb11</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

And:



Log Name: System
Source: Service Control Manager
Date: 09/08/2016 19:52:23
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PLAYROOM-PC
Description:
The Net.Pipe Listener Adapter service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2016-08-09T18:52:23.074289300Z" />
<EventRecordID>400866</EventRecordID>
<Correlation />
<Execution ProcessID="824" ThreadID="2268" />
<Channel>System</Channel>
<Computer>PLAYROOM-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Net.Pipe Listener Adapter</Data>
<Data Name="param2">%%1053</Data>
<Binary>4E0065007400500069007000650041006300740069007600610074006F0072000000</Binary>
</EventData>
</Event>

And:

Log Name: System
Source: Service Control Manager
Date: 09/08/2016 19:51:56
Event ID: 7009
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PLAYROOM-PC
Description:
A timeout was reached (30000 milliseconds) while waiting for the RichVideo service to connect.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7009</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2016-08-09T18:51:56.683646400Z" />
<EventRecordID>400860</EventRecordID>
<Correlation />
<Execution ProcessID="824" ThreadID="2316" />
<Channel>System</Channel>
<Computer>PLAYROOM-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">30000</Data>
<Data Name="param2">RichVideo</Data>
<Binary>520069006300680056006900640065006F000000</Binary>
</EventData>
</Event>

And:

Log Name: System
Source: Microsoft-Windows-TaskScheduler
Date: 09/08/2016 19:51:33
Event ID: 414
Task Category: Task Misconfiguration
Level: Warning
Keywords:
User: SYSTEM
Computer: PLAYROOM-PC
Description:
Task Scheduler service found a misconfiguration in the NT TASK\Microsoft\Windows\Media Center\OCURActivate definition. Additional Data: Error Value: %SystemRoot%\ehome\ehPrivJob.exe.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-TaskScheduler" Guid="{DE7B24EA-73C8-4A09-985D-5BDADCFA9017}" />
<EventID>414</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>414</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2016-08-09T18:51:33.529551500Z" />
<EventRecordID>400841</EventRecordID>
<Correlation />
<Execution ProcessID="800" ThreadID="1300" />
<Channel>System</Channel>
<Computer>PLAYROOM-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="TaskMisconfigured">
<Data Name="TaskName">NT TASK\Microsoft\Windows\Media Center\OCURActivate</Data>
<Data Name="Parameter">%SystemRoot%\ehome\ehPrivJob.exe</Data>
</EventData>
</Event>

 

Have you deleted the Video Card from the Device manager, delete all of the drivers you installed and then reboot.

I think you have a driver issue with the video card.

 

To be certain I'd deleted the software I reverted to the ATI driver which behaved as last time: full resolution, no taskbar, windows key not working, nothing reacts to mouse clicks, black rectangles on the screen. I rebooted, rotating dots on blue screen which I left for several hours, rebooted into safe mode, uninstalled the ATI driver ticking the box to remove all software, then rebooted. PC used MS basic adapter. Rebooted into normal mode. Windows loaded but as when I previously used MS basic adapter the screen listing users occasionally clicked black then back on. Loaded a user (they all behave the same). After an hour or two Windows automatically downloaded the drivers. At that point the PC behaved as per the first sentence above so I rebooted into safe mode and uninstalled the driver.

 

To be absolutely certain it wasn't hardware I bought a brand new Windows 10 display adapter: NVidia Geforce GT 710. It booted up into normal mode using MS basic adapter driver. Unlike the previous ATI this one will let me go to full resolution when using MS basic adapter. After an hour a message appeared saying Windows had installed a new display driver and I needed to reboot. This was unusual because when I put in the other NVidia windows installed the driver without needing a reboot. Now the serious problems began. On reboot windows said it was attempting to repair, then diagnosing the problem, then BSOD telling me to checkout volmgrx_internal_error online. I tried system restore and despite me making a manual system restore point a few days ago windows said there were no restore points. Advanced options and restart for safe mode also caused BSOD with the same volmgrx_internal_error message. Help!