Windows 10: RTKVHD64.sys causing "page_fault_in_nonpaged_area" blue screen error when external graphics...

I use my laptop HP Spectre model 14-eu0023dx with a Razer Core v2 external graphics enclosure equipped with a AMD Vega 56 graphics card. When I connect the graphics card to this laptop and install the appropriate drivers I get repeated blue screen errors on boot. The error identifies RTKVHD64.sys and gives the error "PAGE_FAULT_IN_NONPAGED_AREA". I cannot boot into windows with the graphics card connected once this error starts occurring. I would include a minidump, but for whatever reason they don't get created when this error occurs perhaps because it occurs before Windows initializes?.

:)

 

Getting Blue Screen with Error SYSTEM THREAD EXCEPTION NOT HANDLED RTKVHD64.sys

Hi Everyone,

I am getting the blue screen with error "SYSTEM THREAD EXCEPTION NOT HANDLED RTKVHD64.sys" and system then goes to restart.

Appreciate if someone can please support.

 

Laptop crashes caused by 'rtkvhd64.sys'

Hi Regal,

Thank you for writing to Microsoft Community Forums.

To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

• What is the make and model of the laptop?
  
• Which build of Windows 10 is installed on the machine?
  
  (Search winver from the Start menu to know the same)
  
• Does the computer boot to the desktop?
  
• Are you aware of any changes that happened on the computer prior to which this issue started to occur?
  

Upon analyzing the crash dump files, seems like the crash is caused by
rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

Method 1

I suggest you to uninstall the Realtek HD Audio drivers
installed on the machine and let Windows to search for the update and install the updated drivers.

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video and game controllers and locate
  Realtek HD Audio drivers.
  
• Right click on it and choose Uninstall.
  
• Check the box Delete the driver software for my device
  and reboot the machine to see if the issue persists.
  

If the issue persists, try Method 2

Method 2

If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

Meanwhile, you may also want to go through Troubleshoot blue screen errors
and see if it helps.

If the issue persists, revert to us with the latest crash dump file.

Let us know how it goes.

Regards,

 

Blue screen crash - page_fault_in_nonpaged_area (wisefs64.sys)

Every so often (perhaps 4 times a day) I am getting a blue screen system crash on my PC, running Windows 10. The error is >page_fault_in_nonpaged_area (wisefs64.sys)<

How can I stop this happening please?