Windows 10: Run the Windows camera troubleshooter

Camera is not working eventhough it is on in settings. Please help

:)

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

+Connecting Camera

Hi Ernest,

Thanks for posting in the Microsoft community.

I appreciate your interest on windows 10.

Before to begin with troubleshooting,I would like
you to answer the following questions:

• 
  Provide me the make/model of pc and camera?
  
• 
  Did you get any error message?
  

I would suggest you to follow the steps below:

Step 1:Update the driver

After the install to Windows 10, the drivers for the camera may have not been Installed. I would suggest that you install the drivers for the camera and check.

a. Move the mouse to bottom left corner and right-click on the
“Start” icon.

b. Select ‘Device manager’.

c. Expand ‘Camera”, right-click on the adapter and select update ‘update driver software’

step 2: Run the hardware troubleshooter.

To do so, open Control Panel
> troubleshooting> Hardware and Sound >
Hardware and Devices.

follow the instructions.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.