Windows 10: Running into system resets while playing games New Custom PC

Hoping I could get some assistance on this one; currently my wife is having random shutdowns with her machine while playing games like 'The Sims 4' and even 'Risk of Rain 2' of Steam. Yet I've had the machine on for about an hour now with no issues just having minimal browser activity and system information tools up.


Nothing is available via Windows Update to update drivers.


Since reviewing the issues in Event Viewer, I've removed the heatsink, cleaned off and reapplied thermal paste it looked fine before, and tuned the fans to be a bit more aggressive Turbo setting, but not 100%. I've also plugged it directly into the wall as opposed to a power strip.


Trying to see what else I can do to help narrow down what could be the issues if the system continues to shutdown. I have 2x .dmp files in the LiveKernelReports folder of Windows and have saved the reports from Event Viewer under what's 'Critical' and 'Error', but can't seem to upload those files here for community review.


Brand new machine, custom built.

Specs:

OS Name Microsoft Windows 10 Pro

Version 10.0.19042 Build 19042

OS Manufacturer Microsoft Corporation

System Manufacturer System manufacturer

System Model System Product Name

System Type x64-based PC

System SKU SKU

Processor AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Cores, 16 Logical Processors

BIOS Version/Date American Megatrends Inc. 2407, 7/1/2020

SMBIOS Version 3.2

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product TUF GAMING X570-PLUS WI-FI

BaseBoard Version Rev X.0x

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.488"

Time Zone Eastern Standard Time

Installed Physical Memory RAM 32.0 GB

Total Physical Memory 31.9 GB

Available Physical Memory 26.9 GB

Total Virtual Memory 36.9 GB

Available Virtual Memory 30.4 GB

Name AMD Radeon TM R9 390 Series
PNP Device ID PCI\VEN_1002&DEV_67B1&SUBSYS_20151462&REV_80\4&2AE1B128&0&0019
Adapter Type AMD Radeon Graphics Processor 0x67B1, Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon TM R9 390 Series
Adapter RAM 1,048,576 bytes

Driver Version 27.20.14501.24001

Power Supply: SeaSonic Focus GX-850


Error Message in Event Viewer that seems the most problematic is:

Event 18, WHEA Logger

A fatal hardware error has occurred.


Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 3


ErrorSource: 3

ApicId: 3

MCA Bank: 5

ErrorType: 9

MciStat: 0xbea0000000000108

MciAddr: 0x101f80337ba2ec7

MciMisc: 0xd01a0ffe00000000

TransactionType: 2

Any assistance with troubleshooting this one would be appreciated.

Thank you,

:)

 

Xbox Play anywhere games

I uninstalled and re-installed the game. The freezing is still happening.

 

Xbox Play anywhere games

Hi David,

There are many possible reasons why Gears of War 4 randomly crashes when playing. One of which is having a corrupted game file. To help you resolve this concern, we suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Windows Store.

Run the troubleshooter for Windows apps

Step 2: Check for updates for apps and games from Windows Store. To do this, you may refer to the link below:

Click here

Step 3: Reset the game from the Settings menu.

• Click Start and click Settings.
• Select System.
• Select Apps and features.
• Find the game and click Advanced options.
• Click Reset. You need to restart your computer to let the changes take effect.

Step 4: Try to uninstall and reinstall the game.

Kindly update us with the results, so that we can assist you further.

 

Ultimate Word Games laggs during play.

Hi Scarlett,

A corrupted game file is one of the reasons why Ultimate Word game lags while playing. To help you resolve this concern, I suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Kindly update us with the results, so that we can assist you further.