Windows 10: Running into system resets while playing games New Custom PC

Discus and support Running into system resets while playing games New Custom PC in Windows 10 BSOD Crashes and Debugging to solve the problem; Hoping I could get some assistance on this one; currently my wife is having random shutdowns with her machine while playing games like 'The Sims 4' and... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by CWing11, Dec 25, 2020.

  1. CWing11 Win User

    Running into system resets while playing games New Custom PC


    Hoping I could get some assistance on this one; currently my wife is having random shutdowns with her machine while playing games like 'The Sims 4' and even 'Risk of Rain 2' of Steam. Yet I've had the machine on for about an hour now with no issues just having minimal browser activity and system information tools up.


    Nothing is available via Windows Update to update drivers.


    Since reviewing the issues in Event Viewer, I've removed the heatsink, cleaned off and reapplied thermal paste it looked fine before, and tuned the fans to be a bit more aggressive Turbo setting, but not 100%. I've also plugged it directly into the wall as opposed to a power strip.


    Trying to see what else I can do to help narrow down what could be the issues if the system continues to shutdown. I have 2x .dmp files in the LiveKernelReports folder of Windows and have saved the reports from Event Viewer under what's 'Critical' and 'Error', but can't seem to upload those files here for community review.


    Brand new machine, custom built.

    Specs:

    OS Name Microsoft Windows 10 Pro

    Version 10.0.19042 Build 19042

    OS Manufacturer Microsoft Corporation

    System Manufacturer System manufacturer

    System Model System Product Name

    System Type x64-based PC

    System SKU SKU

    Processor AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Cores, 16 Logical Processors

    BIOS Version/Date American Megatrends Inc. 2407, 7/1/2020

    SMBIOS Version 3.2

    Embedded Controller Version 255.255

    BIOS Mode UEFI

    BaseBoard Manufacturer ASUSTeK COMPUTER INC.

    BaseBoard Product TUF GAMING X570-PLUS WI-FI

    BaseBoard Version Rev X.0x

    Platform Role Desktop

    Secure Boot State Off

    PCR7 Configuration Binding Not Possible

    Windows Directory C:\Windows

    System Directory C:\Windows\system32

    Boot Device \Device\HarddiskVolume1

    Locale United States

    Hardware Abstraction Layer Version = "10.0.19041.488"

    Time Zone Eastern Standard Time

    Installed Physical Memory RAM 32.0 GB

    Total Physical Memory 31.9 GB

    Available Physical Memory 26.9 GB

    Total Virtual Memory 36.9 GB

    Available Virtual Memory 30.4 GB

    Name AMD Radeon TM R9 390 Series
    PNP Device ID PCI\VEN_1002&DEV_67B1&SUBSYS_20151462&REV_80\4&2AE1B128&0&0019
    Adapter Type AMD Radeon Graphics Processor 0x67B1, Advanced Micro Devices, Inc. compatible
    Adapter Description AMD Radeon TM R9 390 Series
    Adapter RAM 1,048,576 bytes

    Driver Version 27.20.14501.24001

    Power Supply: SeaSonic Focus GX-850


    Error Message in Event Viewer that seems the most problematic is:

    Event 18, WHEA Logger

    A fatal hardware error has occurred.


    Reported by component: Processor Core

    Error Source: Machine Check Exception

    Error Type: Cache Hierarchy Error

    Processor APIC ID: 3


    ErrorSource: 3

    ApicId: 3

    MCA Bank: 5

    ErrorType: 9

    MciStat: 0xbea0000000000108

    MciAddr: 0x101f80337ba2ec7

    MciMisc: 0xd01a0ffe00000000

    TransactionType: 2

    Any assistance with troubleshooting this one would be appreciated.

    Thank you,

    :)
     
    CWing11, Dec 25, 2020
    #1

  2. Xbox Play anywhere games

    I uninstalled and re-installed the game. The freezing is still happening.
     
    David-Murica, Dec 25, 2020
    #2
  3. Xbox Play anywhere games

    Hi David,

    There are many possible reasons why Gears of War 4 randomly crashes when playing. One of which is having a corrupted game file. To help you resolve this concern, we suggest that you perform the troubleshooting steps below:

    Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Windows Store.

    Run the troubleshooter for Windows apps

    Step 2: Check for updates for apps and games from Windows Store. To do this, you may refer to the link below:

    Click here

    Step 3: Reset the game from the Settings menu.

    • Click Start and click Settings.
    • Select System.
    • Select Apps and features.
    • Find the game and click Advanced options.
    • Click Reset. You need to restart your computer to let the changes take effect.

    Step 4: Try to uninstall and reinstall the game.

    Kindly update us with the results, so that we can assist you further.
     
    Wilfred Mac, Dec 25, 2020
    #3
  4. Running into system resets while playing games New Custom PC

    Ultimate Word Games laggs during play.

    Hi Scarlett,

    A corrupted game file is one of the reasons why Ultimate Word game lags while playing. To help you resolve this concern, I suggest that you perform the troubleshooting steps below:

    Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

    Click here

    Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

    Check for updates for apps and games from Windows Store

    Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Storage.
    4. Select This PC.
    5. Click Temporary files.
    6. Choose Temporary files.
    7. Click Remove files.

    Step 4: Reset the game from the Settings menu.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Apps and features.
    4. Find the game and click Advanced options.
    5. Click Reset. You need to restart your computer to let the changes take effect.

    Kindly update us with the results, so that we can assist you further.
     
    Wilfred Mac, Dec 25, 2020
    #4
Thema:

Running into system resets while playing games New Custom PC

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