Windows 10: S Pen not detected on my galaxy pro 360 windows laptop

The S Pen suddenly stopped detecting on my Galaxy PRO 360 Windows laptop. I saw the exact problem was raised by another user in 2022 but there was no solution at the end of the thread so I decided to post the question once again. More details regarding the I2C driver that is not working:- Driver problem description: "A request for the HID descriptor failed"- Compatible ids: ACPI\PNP0C50; PNP0C50- Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}- Content from last "Device not started" eventevice ACPI\WCOM0134\1 had a problem starting.Driver Name: hidi2c.infClass Guid: {745a17a0-74d3-11d0-b6

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S Pen "dead zones" on Samsung Galaxy Book 360



I have been using my book 360 for about a year now and only now it started doing this. It just happened out of the blue, no apps had just been installed but I installed the latest drivers you can get on Samsung Updates app. There are 2 horizontal dead zones that the S Pen doesn't track but the touch screen works on the whole screen so I don't know what is happening. I have the Samsung Galaxy Book pro 360 s pen but I don't have the pro 360 laptop but I heard it still works, but I have been using a S pen Tab or something that has been working since last year but now both s pens don't even work anymore so I don't know what's going on.

 

New Samsung Galaxy Book Pro and Galaxy Book Pro 360

Source:

• The Samsung Galaxy Book Pro Series: Mobile Computing for the Connected World - Samsung US Newsroom
• [Infographic] Introducing the Galaxy Book Pro and Galaxy Book Pro 360, Inspired by Mobile and Built for Productivity – Samsung Global Newsroom

 

S Pen "dead zones" on Samsung Galaxy Book 360

Hello,



I understand that you're experiencing "dead zones" on your Samsung Galaxy Book 360 when using the S Pen. This issue can indeed be frustrating, especially since it started happening out of the blue. Let's troubleshoot this issue together:



1. **Restart the Device:** Sometimes, a simple restart can help resolve temporary glitches. Make sure to fully shut down your Samsung Galaxy Book 360 and then turn it back on.



2. **Check S Pen Battery:** If your S Pen has a battery, make sure it's charged. A low battery might cause tracking issues.



3. **Test in Safe Mode:** Boot your device into Safe Mode to see if any third-party apps are causing the issue. If the issue doesn't occur in Safe Mode, it's likely that an app is causing the problem.



4. **Check for Updates:** Ensure that your device's operating system, drivers, and firmware are up to date. Sometimes, updates can fix compatibility issues.



5. **Calibrate the S Pen:** On some devices, you can calibrate the S Pen to improve accuracy. Check your device's settings for any options related to pen calibration.



6. **Pen Settings:** Go to your device's settings and check if there are any options related to pen or touch input. Resetting or adjusting these settings might help.



7. **Check for Physical Obstructions:** Ensure that there are no physical obstructions on your screen that might be causing the dead zones. Clean the screen and the S Pen tip gently.



8. **Test with Different Apps:** Test the S Pen in various apps to see if the dead zones are consistent across all apps or limited to specific ones.



9. **Factory Reset (Last Resort):** If none of the above steps resolve the issue, you might consider performing a factory reset on your device. This should only be done as a last resort, and make sure to back up your important data before proceeding.



10. **Contact Samsung Support:** If the issue persists and none of the troubleshooting steps work, it's a good idea to reach out to Samsung's customer support for more specific assistance. They might have insights into the issue and potential solutions.



It's worth noting that using an S Pen designed for a different model might not guarantee full compatibility, as each device's technology and features can vary. However, if the S Pen was working previously and suddenly stopped working, it's more likely to be a software or configuration issue.



I hope one of these solutions helps you resolve the dead zone issue with your S Pen. If you need further assistance or have more questions, feel free to ask.



Regards,

Cristiana