Windows 10: Safe Mode "You'll need a new app to open this ms-contact-support link"

Hi all,Yesterday I forgot to turn off my HP ENVY x360 before putting it in my bag for school. It overheated badly enough that it asked to restore itself, and I didn't have time so I had to choose to shut it down. I am now trying to restore it manually, but cannot get past opening safe mode while following a separate set of instructions from the HP forum. Nothing is being saved onto my computer in this state and I've lost important schoolwork, but it doesn't tell me that I'm in a temp profile so I can't be sure. Here is a link to the steps I am following: https://h30434.www3.hp.com/t5/Notebook-

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I have received this message in safe mode: you need a new app to open this ms-contact-support link

After pulling my hair out but I was my finally was able to get into the safe mode but now I am confronted with this message you need a new app to open this ms-contact-support link can any one Help

* Changed to a question

* Original title: I have received this message in safe mode

 

''Get an app to open this ms-contact-support link?

What app should i look for to fix the ''Get an app to open this ms-contact-support link? I tried the microsoft store but nothing came up.....Skyrim wouldn't open out of nowhere and i tried troubleshooting and that message showed up,please help.

 

Contact support app

I never noticed this app before until today. An app listed in start menu called 'Contact Support'. So I clicked it just to take a look. But the app just starts to open and then immediately crashes/shuts off. I logged into another user acc on my machine and it opens just fine.

Usually if an app is playing up on my computer I go into the settings - apps list and reset the app which normally sorts things out. But contact support is missing from the list. Does anyone use the app and have any problems with it?