Windows 10: Safety Quick scan shows 4 files infected while running,

Safety Scan detects 4 infected files while running, then when the scan is completed there is a message that no viruses, spyware or other potentially unwanted software was detected. How can I remove the troyan viruses? Thanks.

:)

 

MICROSOFT SAFETY SCANNER

When I use 'Microsoft Safety Scanner' (full scan), about half way through, it shows 41 'infected files'. It then pauses for 20-30 minutes. When it resumes, it finishes and states that no 'viruses, spyware and other potentially unwanted software were detected.' When I run the quick scan, it doesn't find anything. When I run Defender quick, full and offline scans and Malwarebytes (free) and Microsoft Windows Malicious Software Removal Tool, they find nothing.

Should I assume the 41 'infected files' are not really there? That it's just some kind of quirk, since, when Microsoft Safety Scanner finally finishes, it shows nothing wrong?

Thanks

 

Microsoft safety scanner 1.355.787.0 infected files

When running a safety scan I found 2 infected files the scan said everything is clean but they are still there. These have me extremely paranoid, should I just wipe the full drive and reinstall windows?! I am unsure if it's doing any harm and this is the only scanner that picks these 2 files up.

 

microsoft safety scanner found infected file, but give no virus at report

Hi Mrpatate76.

I'm David, and I'm happy to help you.

Microsoft Safety Scanner may report that it found threats before the end of the scan and show no detection at the end. What happens is that it finds possible infections, but at the end of the scan, it does a full check on these items, and it may find that there is no infection.

This is normal behavior for Microsoft Safety Scanner.

Therefore, if at the end of the scan, no threats were reported, nothing was found by the Microsoft Safety Scanner.

If you think your computer is infected with a virus, I suggest you do a full scan using Malwarebytes as a second opinion.

Download through this link: Malwarebytes Cyber Security for Home & Business | Anti-Malware

IMPORTANT: When installing, a 14-day trial will be activated. I suggest disabling this trial to avoid conflict with your current antivirus. Access the Malwarebytes settings (gear icon at the top of the window), tab "Account" and click "Disable".

After scanning, you can uninstall it.

Malwarebytes alone may not be able to detect if it is Adware, so use AdwCleaner as well. It is very effective in removing this type of infection.

Download through this link: AdwCleaner - Free Adware Cleaner & Removal Tool | Malwarebytes

IMPORTANT: AdwCleaner detects pre-installed software and allows you to remove all of its features to improve Windows performance. It might be some software you need. So ignore this option or uncheck the software in the list provided after scanning.

I hope this helps. Feel free to ask back any questions.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.