Windows 10: Safety Scanner finds infected files but then claims nothing was found!

Without a doubt my computer is infected with a virus, perhaps even a trojan. I am deeply concerned about what the ultimate outcome of continuing to use a infected pc will be? Will I lose access to my files? Will everything one day just be gone or equally upsetting, be visible but inaccessible? I have done so many things in an effort to rid my laptop of its illness and the latest attempt at "treatment' is Microsoft Safety Scanner. I have run the scanner 3 times, the deep scan twice it took over 6 hours to complete and scanned over a million files! How is it that I have over a million

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Microsoft safety scanner finds no virus?

Hello Anxious,

I am Jaspreet Singh.

Microsoft Scanner works in steps.

So at first stage it will detect what may be an infected file and it will add that to a list. This is the number you see when you see the scanner progressing. These are not actual infections, just suspicious files.

Once the scan is done the safety scanner will match the suspected files with the most recent database of threats and then tell you the actual infections on your system. If the last number is 0 it means no actual infection was found.

 

How to delete Microsoft safety scanner virus infected files

Dear MS ,

How to delete Microsoft safety scanner virus infected files

 

Unable to Load Microsoft Safety Scanner Web Page


Hi, Which specific URL are you having problems with?

Does this help?
You cannot download the Microsoft Safety Scanner because of a malware infection - Microsoft Support
"If a malware infection is preventing you from downloading the Microsoft Safety Scanner to your computer, use one of the following methods to download and run the tool.Method 1: Run the Microsoft Safety Scanner from removable media

Save the Microsoft Safety Scanner to removable media on an uninfected computer, and then run the tool on the infected computer. To do this, follow these steps:........................................"

You can also get the scanner here e.g.
Microsoft Safety Scanner Download