Windows 10: Same computer showing on Microsoft Account twice after motherboard replaced.

Hello,


My HP computer crashed after performing a Microsoft update, fortunately and unfortunately the computer was brand new ~3 months old and under HP warranty. HP replaced the motherboard and when I received it back the computer name had changed from the name I had given it, "NI-Alpha" to "HP-Laptop". I assume this was done to verify the repair worked. Now I have both names showing up in various places, one of them being on my Microsoft account. I have tried renaming the "HP-Laptop" to a name of my choosing but have been unsuccessful. How can I go about merging these two computers on my Microsoft account and renaming my PC?


Thank you,

-Nick

:)

 

Same PC showing twice in under Devices in Microsoft account

Hi Kaesu,



Thank you for writing to Microsoft Community Forums.



We will need few the following information from you to help you further:

• How did you update the computer to 1903?
  
• Did you make any hardware changes to the computer?
  

Ideally, if you are having a Digital License, only one device should show up in Microsoft account despite of any build version of Windows installed on the computer.



As you have mentioned, you have purchased a new digital license, I assume there are two digital licenses in your Microsoft account that is the reason you see the same device twice.



If you are facing issues in activating Windows, you can try to run the Activation troubleshooter and check if that helps. Please refer the steps mentioned in the article

Using the Activation troubleshooter.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code: