Windows 10: Samsung external hard drives not working since Windows 10 rs4 version?

Hi


I've been using 3 external Samsung hd's on a Samsung series 7 Chronos laptop. All worked fine until relatively recently.


Samsung have told me that the Windows 10 rs4 version is incompatible. I can't get hd's to work.


Guidance please?


Regards


Tony

:)

 

Samsung Intros Greener Story Station External Hard Drives

Samsung Electronics is releasing a new energy-efficient version of its Story Station external hard drive. Adhering to the European Union's EuP (Energy Using Products) Directive for Standby Regulation, effective January 2010, the new Story Station draws a mere 0.09W of power when in standby, down from its current 2.5W standby power draw. "User requirements for external hard drives now include eco-friendliness and lower power levels in addition to performance, reliability and exceptional design," said C.H. Lee, vice president, Storage sales & marketing, Samsung Electronics. "Samsung's STORY Station, which has been praised for its appealing external-drive design, takes a huge step forward in setting the stage for the timely introduction of environmentally-conscious hard drive technology," he added. The Story Station external hard drive comes in capacities of 500 GB, 1 TB, and 2 TB. Included are features that automatically backup data on to it, encrypting, and password-protecting it. It uses USB 2.0 for connectivity. The new drives will reach stores next month.





Source: TechConnect Magazine

 

Seagate External Hard Drive

Hi Barbara,

Hardware failure or corruption within your system files are some of the possible reasons why you are experiencing an issue with accessing your external hard drive. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10?
• Are you experiencing the same issue when you are trying to access the external hard drive using another PC?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running the automated troubleshooter for hardware. Follow these steps to do so:

• Open the Control Panel.
• Using the search box at the upper right corner of the window, type troubleshooting.
  
• From the search results, click on Troubleshooting.
• Click on Hardware and Sound and then choose Hardware and Devices.
• Once done, restart your computer and then check if the same issue persists.

We are looking forward to your response.

 

unrecognised external hard drive on Windows 10

Since you already reinstalled the drivers of the External Hard Drive, let's run the
Hardware and Devices troubleshooter as it can resolve your concern. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Troubleshooting.
  
• 
  Click on View all on the left panel.
  
• 
  Select and run the Hardware and Devices troubleshooter.
  

If the Hardware and Devices troubleshooter doesn’t resolve your concern, we suggest that you change the letter of the External Hard Drive. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Control panel.
  
• 
  Select System and Security.
  
• 
  Select Administrative Tools, and a new window will appear.
  
• 
  Double-click Computer Management, and a new window will appear.
  
• 
  Select Disk Management that is located under
  Storage in the left pane.
  
• 
  Right click on the External Hard Drive that is not showing on the File Explorer.
  
• 
  Select Change letter and network path, and a new window will appear.
  
• 
  Select Change, and choose the letter that you want for the External Hard Drive.
  

After changing the letter of the External Hard Drive, we suggest that you reboot your laptop for the changes to take effect.



Let us know how it goes.



Regards.