Windows 10: Saved files removed from portable hard drive after Windows 11 installation

Earlier I ran into a problem where I could not type in my password nor see a password box. After reading multiple Microsoft forums I was finally lead to reinstalling Windows 11. Here's where the issue started. I thought I was able to just use my portable hard drive, which contained saved files and a capacity of around 1tb to install Windows 11. However after installing the program I noticed that the name of the hard drive has changed and the max storage is now only 30 gigs. I'm wondering if this is supposed to happen? More importantly, are the files recoverable?

:)

 

Portable hard drive and windows 10

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with connecting
portable hard drive in Windows 10.
I will surely help you to fix this issue.

To understand the issue better, I would need more information from your end.

• 
  Is the hard drive getting detected on the computer?
  
• 
  Do you face any issue while using other USB devices?
  

This issue could have occurred due to these reasons:

1. Missing Windows Update.

2. USB port is damaged.

3. Damaged hardware.

Try the steps listed here:

Method 1:

I suggest you to run hardware troubleshooter and check if it helps.

a) Press Windows Key.

b) Type Troubleshooting in the search box and hit
Enter.

c) Click on Hardware and sound.

d) Click on Hardware and device and follow the on-screen instructions.

Method 2:

If the issue persists, I suggest you to install all the available Windows Updates and also latest chipset driver from the computer manufacturer website. You may also try connecting the hard drive to a different USB port.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Toshiba Introduces New Canvio Basics Portable Hard Drives

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Toshiba’s Canvio Basics Portable Hard Drives and the complete lineup of Canvio Portable Hard Drives can be found at major retailers and online outlets. For a full list of retailers, please visit this page. Suggested retail prices (USD) by capacities are:

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Hard drive/ OS issue

a guy suggested :

• shutdown
• unhooked HDD
• restarted
• yay !!
• reconnected HDD
• restarted
• yay !!

also , try method 3
How to Unlock Drive in Windows 10: 5 Ways to Remove a Lock