Windows 10: Saved passwords from external HD

Older PC crashed. Able to see data by using HDD hooked up externally.
Can see all the data.
Customer is senior cit. with Hotmail and forgot password.
Went through all the usual with no luck.
Got to sending Microsoft request with name, emails, subject, etc.
MS sent back letter not enough info.
Any way to get into where IE has the saved passwords stored?

Pete

:)

 

External HD Connection Problem

I have attached an external HD to my computer running Windows 10 and it will not show up in my drive list. The properties shows it as Seagate.ink - what is an ink file and any suggestions as to how I can get it to work?

 

how to move data on pc hd to external hd and back to repair lost admin password in windows 10

Hi,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  Are you able to copy and paste the data from one location to another?
  
• 
  Do you receive any error code while moving the files to external HD?
  

I suggest you to go through the following troubleshooting steps and check if it helps.

Kindly try to start your computer in Safe mode from the Windows Recovery Environment.

Please refer to the below link to start the computer in Safe mode.

http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-safe-mode

Note: The steps for Windows 8.1 applies to Windows 10.



Once you have entered into the Safe mode then, open Command Prompt and enable Built in Administrator.

Follow the below steps to enable Built in Administrator:

• 
  Open Command Prompt from
  Windows Recovery Environment.
  
• 
  Copy and paste the below command and press Enter.
  
  net user administrator /active:yes
  
• 
  Close the Command Prompt.
  
• 
  Try to login though Built in Administrator and change the earlier password or you can create new user account.
  

Keep us posted on the issue. We will be happy to assist you further.

 

EXTERNAL HD

Hello,

To better assist you with connecting your external Hard Drive to your device, we appreciate it if you can answer the following questions:

• Have you checked the status of the drive in Device Manager?
  
• Have you tried updating the driver?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running Microsoft easy fix by going to this link:

Find and fix problems with devices and hardware.

Looking forward to your response.