Windows 10: Saving videos to disk

Good morning


I can download videos from my camera - which work very well on play back.

However

Following the prompts I can am able to burn videos to disk

BUT

When I play them back to check - the play back freezes, skips and the sound is out of sync


This problem occurs not only on my HP Pavilion desktop but also on my HP Beatsaudio lap top


Qustion is : -

1 - what am I not doing correctly ? or

2 - is there a problem with the programme ?


Help would be appreciated

:)

 

Audio part of the video is not saving on Windows 10.

Hi Susie,



The issue might have occurred due to the following reasons:

• Software used to create the video.
• Step forgotten while creating the video.

Before we assist you further, I would like to ask you a few questions:

• Which software are you using to create the video?
• Did you skip the step to add audio while creating the video?

You may have skipped the step to add the audio while creating the video. Check if you have followed the steps to add audio while creating the video on the computer.



Write to us with the answers to the above questions and the status of saving the video on the desktop issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Can't safely remove external disk

In reference to the steps of your suggestions:

• The issue is specific to the particular disk and it started after I've used the disk to save the System image backup (created with the Control Panel > File History tool).
• I didn't disable any windows Service. I'm just wondering if there is any to disable.
• Safe boot with networking, or clean boot doesn't resolve the issue.

Thank you.

 

100% disk usage when watching 4k videos.


I suggest you to take a trace with WPR (it's a built in tool in Windows 10). And we can see exactly what's causing your video's glitches. Here is the steps;

• Open a command line as an Administrator;
• Type this command "wpr -start generalprofile -start CPU -start gpu -start video"; this will start trace recording.
• While recording the trace, try to work on your system (launch a video) for 1 or 2 minutes max.
• Then type this command to stop trace recording "wpr -stop C:\Temp\MyTrace.etl". Make sure the folder where you record the trace exist.
• Compress the resulting file ( VeryImportant)
• Share it through https://www.transfernow.net/en/ or any other file sharing platform.

I'll analyze your trace file and give you a feedback.

See you