Windows 10: Scam concerning the purchase of an app

I was informed that I had ordered Mobile Legend Bang-Bang 5,000Diamonds at a cost of $36.69 and paid for it

by credit card link. The email did not say what credit card but merely credit card link. I was given the order number called the app store and they told me that according to their records I had not purchased it and the app was also free. Not clear as to

why the perpetrated this type of fraud. I have not as yet checked my bank account to see if there was a purchase

:)

 

Staff Pad in-app Purchase

Hello Sharon,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



To serve you better, please share this:

Are you trying to purchase the app from Windows Store?



Try the below methods and check:

Method 1: I would suggest you to run the inbuilt app troubleshooter.

Follow the steps:

• 
  Press “Windows” + “X” and select Control Panel.
  
• 
  Select Troubleshooting and select View all on left hand side of the screen.
  
• 
  Select the App and follow the instruction to troubleshoot.
  

Method 2: I suggest you to follow the steps below to reset the Windows store:

• 
  Press the “Win Logo” + “R”
  
• 
  Type: WSReset.exe and press “Enter”.
  
• 
  Restart the computer and check.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thanks and regards,

Jenith

 

Cannot Make In App Purchases

Hi Arthur,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

• Are you facing the same issue when you trying to install free apps?
• Does the issue persist only to purchased apps?

If the issue prolongs only to purchased apps, I suggest that you contact our sales and billing department as they will be better equipped to help you resolve the issue. To contact the above department click on the link below

http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/

Hope this helps

 

Unable to purchase app in store

Hello Nraina thank you for posting.

Here are some suggestions you can try in order to solve this issue.

• I would suggest you log with your Microsoft Account on
  https://account.live.com make sure your birth date, time&date and the time zone are correct.
  

• If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.
  

• Please also log with the same Microsoft account to
  http://www.xbox.com and make sure you have created you Gamertag.

• As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)

Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

Here is another forum posting that might be helpful.

Unable to Purchase an App in Windows Store

Kind Regards