Windows 10: scam purporting to be Microsoft

I received another scam call, from an ****,coming in as coming from my landline home telephone, purporting to be Microsoft, telling me that my license will be revoke, within 38-hours, if I do not respond! Of course, I opened the phone line, with ****, and responding, again, with ****, and the person hung up their phone. This has been going on several years!


Microsoft has has been negligent, in helping, in this area!

:)

 

scam purporting to be Microsoft

Thank you Gregin for all the thought you have put into this. I resolved the problem on the same day it happened and will take note of your suggestions should the situation recur.

I think my point was to publicize the scam, and how to evade their 'clutches'.

I do hope that should anyone else come across SK Care they will now know how to get out of the situation.

Incidentally, I did install Creators Edition 10, but it crashed my computer and I had to get a computer whizz to remove it. O the joys of this modern world!!

All the best

 

scam purporting to be Microsoft

Thank you. I now believe this to be a scam carried out by a company called SK Care.

If this happens to anyone else, please note:

Full White screen, recorded message with Message from Microsoft and a phone number (1-844-727-5010)

DO NOT CALL this number as they will encourage you to allow remote access. They also want $200

Instead press Ctrl/windows squares symbol/R

This should bring back the desktop and allow you to access the normal shutting down process.

NB This is a SCAM

 

scam purporting to be Microsoft

Then it sounds like you’re describing the effects of some sort of malware that’s locking up the
System and preventing you from doing a soft shutdown – but
I’m not sure about that, because there actually are some newer versions of the
Tech Support Scam that do shift the scam page to full screen:

Breaking down a notably sophisticated tech support scam M.O. - Microsoft Security


In either case, I think you should
still be able to do a hard shutdown with the power button. I don’t know if downloading malware-removal tools on the (presumably) infected PC will work for you or not, but you might want to give that a try:

Kaspersky Virus Removal Tool:

Free Virus Removal Tool | Free Virus Scanner and Cleaner | Kaspersky

Emsisoft Emergency Kit:

Emsisoft | Emergency Kit: Free Portable Malware Scan and Removal

Malwarebytes Anti-Malware (free version only):

https://www.malwarebytes.com/mwb-download/

Eset Online Scanner:

http://www.eset.com/us/online-scanner/

There’s a longer list of trusted third-party scanners here:

http://www.bleepingcomputer.com/for...-security-questions-best-practices/?p=2413189

You might well have to resort to downloading one or more rescue disks on a clean PC if you want to try to clean things up on your own – here’s a short list:

http://support.kaspersky.com/viruses/rescuedisk?level=2

http://www.bitdefender.com/support/How-to-create-a-BitDefender-Rescue-CD-627.html

http://www.avira.com/en/support-download-avira-antivir-rescue-system

http://www.avg.com/us-en/avg-rescue-cd-download

http://www.freedrweb.com/livecd/

http://www.eset.com/int/support/sysrescue/

But I think you actually might be able to save yourself quite a bit of time and trouble if you just take your case to one of the free malware-removal help websites like Bleeping Computer, Malwaretips, or Malwarebytes. They would be better able
to judge whether or not you have a situation that requires a more drastic course of action (since you’ve allowed remote access).

Also, be sure to follow the recommendations here:

https://www.consumer.ftc.gov/articles/0346-tech-support-scams