Windows 10: Scammer called MSN virus alert take over a device

My daughters laptop received an MSN virus alert and started beeping today when she tried to access an online video for school. In the message there was a 'MSN' contact number which my wife telephoned. They accessed my daughters laptop before I cancelled it. Are we in any danger if they have my IP address? What do I need to do?


[Original Title: MSN virus alert]

:)

 

Scammers

Unsolicited phone calls, browser pop-ups and
emails (aka
Tech Support Scamming) from "so-called Support Techs" advising
"your computer is infected with malware",
“All Your Files Are Encrypted" and other
fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware
found on your computer,
fake ransomware and fake
BSODs all of which include a tech support phone number to call in order to fix the problem. These are a few examples.

• Microsoft Help Desk Tech Support Scam
• Fake Windows Defender Prevented Malicious Software Scam
• Your Windows has been Banned Scam
• Windows has been blocked due to suspicious activity Tech Support Scam
• Microsoft Security Essentials Tech Support Scam
• 1-844-879-7840 Suspicious Activity Tech Support Scam

Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or
to fix your computer.

• Avoid scams that use the Microsoft name fraudulently
• Is that call from Microsoft a scam?
• Tell Your Relatives: No, Microsoft Won’t Call You About Your Computer
• Microsoft calling? Mind the tech support scammer!

If the scam involves unsolicited phone calls from someone claiming to be an
employee affiliated with Microsoft or Windows Support advising your computer is infected with malware,
not answering any questions and hanging up the telephone is the best way to deal with phone scammers.

For more information and resources to protect yourself from scams, please read
Beware of Phony Emails & Tech Support Scams...there are suggestions
near the bottom for dealing with scams and a list of security scanning tools to use in case the usual methods do not resolve the problem.

 

Virus alert. Told to call a number.

I received a virus alert stating Microsoft found a virus and would be blocking my computer and to call a number

the page disappeared don't know if it is legit can you help me?

Original title: virus alert

 

BEWARE scammers again using windows alert to say you have a virus & your computer is being blocked

BEWARE scammers again using windows alert to say you have a virus & your computer is being blocked,while they steal your details so call Microsoft on 0000000? .I just closed all & did a scan which was clear.

Moved from Virus & Malware

Original title: scams