Windows 10: 'Scan' App Doesn't Find Scanner When I Move Networks

Discus and support 'Scan' App Doesn't Find Scanner When I Move Networks in Windows 10 Network and Sharing to solve the problem; I shuttle my Win 10 SP4 between two Wi-Fi networks. On one, I have an HP Envy 5540 MFC and on the other an HP OfficeJet 4650 MFC. When I launch... Discussion in 'Windows 10 Network and Sharing' started by rjbinney, Dec 10, 2017.

  1. RJBINNEY
    rjbinney Win User

    'Scan' App Doesn't Find Scanner When I Move Networks


    I shuttle my Win 10 SP4 between two Wi-Fi networks. On one, I have an HP Envy 5540 MFC and on the other an HP OfficeJet 4650 MFC.

    When I launch Windows' built-in Scan app, it inevitably shows it's trying to communicate with the OTHER HP. I get the little blue swirling dots showing it's trying to connect, but of course, it won't - because I'm hundreds of miles away, trying to connect to THIS HP.

    There is a drop-down arrow next to the scanner name, but when I click it, nothing drops down.

    It doesn't seem to matter which is my default printer.

    The only solution I've found is to uninstall both HPs and reinstall only the one on my current network - which isn't practical.

    Yes, HP has its own scanning software, but it's proprietary to each printer (so I need two different applications), it's bloated, and it pushes advertising down my throat.

    How do I get the Scan app to select the appropriate scanner?

    :)
     
    rjbinney, Dec 10, 2017
    #1
  2. E FOR EXCEL
    E for Excel Win User
    E for Excel, Dec 10, 2017
    #2
  3. I USED TO BE RJB
    I Used to Be RJB Win User
    Windows Scan App Doesn't Find Scanner

    I connect to an HP 4650 MFC on an office wireless network, and an HP 5540 MFC on my
    home wireless network.



    I am at home trying to use the Windows Scan app. It will only attempt to connect to the 4650 - the
    office scanner, even though I am at home.



    The drop-down box does not drop to another option.



    I have "Let Windows manage my default printer" checked.



    I have run the troubleshooter and rebooted.



    When I go to Printers and Scanners=>HP 5540=>Manage, I get a drop-down under "This device has a few different functions." If I drop it down and select "Scanner: HPB9EA7F (HP Envy 5540 Series", there is a button labeled "Open Scanner". When I click
    on that, it re-opens the Windows Scan app, which only shows the (office) 4650.



    The little blue "I'm thinking/I'm looking" circle spins endlessly.
     
    I Used to Be RJB, Dec 10, 2017
    #3
Thema:

'Scan' App Doesn't Find Scanner When I Move Networks

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