Windows 10: Scan App Only Sees 'Last' Printer

I connect to two different printers with WiFi and another via USB.I launched the Windows Scan app, and it only shows my home WiFi printer call it "WF1". Trouble is, I am connected via WiFi to my not-at-home printer "WF2". It is a private network, mine is the only PC connected to it there are phones and stereos and stuff on the network, and one printer WF2. I can print a test page, it shows in Control Panel, I can go to the printer's IP address and use its web-scan feature... But Windows Scan still only shows WF1 and spins and spins and spins.I have deleted drivers and tried again.What

:)

 

Can't "Scan To" from printer. Please help!

The scenenario is the following:

We have multiple subnets in our network. One of them is the security one which is 10.224.2.xxx

Computer A is connected directly into it. Ethernet cable comes out of the wall and goes into her Intel NIC.

Computer B is also connected directly into it. However, ethernet cable comes out of the wall, goes into a dock and then through the USB cable, gets internet.

Computer C is connected to our wireless security network which is 10.224.4.xxx
This computer is allowed on the firewall to talk to 10.224.2.xxx

All three computer have Webroot SecureAnywhere installed. The printer is an EPSON Workforce WF-4640. IP is 10.224.2.122 / 255.255.254.0 / 10.224.2.1 gateway / no iPV6 / 192.168.50.18 & .19 are DNS's. Printer has static IP.

I proceeded to install the drivers on all three computers. Here is where the problem comes.

Computer A installs just fine. Finds the printer on the subnet and completes installation. I can print and scan FROM the computer. I can also scan FROM the printer. When I go to "Document Capture Pro", I can see scan to: COMPUTER A on the list.

Computer B also installs just fine. Finds the printer and completes the installation. I can print and scan FROM the computer, but I cannot scan FROM the printer. It just wont list COMPUTER B at all!. I tried plugging the ethernet cable directly into the laptop, but still, the printer will not show computer B in the scan to list.

Computer C the same story, but worse. I cannot finish the installation properly because it will not find the printer. It is obviously on a different subnet, but it will not let me type in the address so I just cancel the printer finder part. I manually go to control panel and adjust the IP parameters. Same thing, I can print and scan from the computer but cannot scan FROM the printer. It will not list Computer C in the list.

I have tripled checked the EPSON Scan software on each PC. Each has the IP parameters set properly. I have spent days installing and reinstalling drivers, but no luck. Printer has updated firmware. I tried disabling Windows firewall, nothing.
At first I wanted to think it was Webroot, since there is a review on Amazon from a guy that had the same problem, but using Norton. However, how come Computer A works just fine?
When I though it was the dock, I quickly found out it was not as explained in Computer B when I plugged it directly.

At this point, Im running out of ideas. Im not even sure where else to go.

 

Printer won't scan after downloading win 10

Hi Julia,

Please answer these questions to assist you better.

• Do you get any error message?
• What is the make and model of your computer and printer?

Follow the Microsoft Article below and perform the troubleshooting steps suggested.

Fix printer problems

Fix printer connection and printing problems in Windows - Microsoft Support

Do let us know if you are able to scan. Thank you.

 

how do I scan from an HP deskjet printer to an email

Scanning a document from an HP DeskJet printer and sending it via email involves a few steps. Please note that the specific steps may vary slightly depending on the model of your HP DeskJet printer and the software installed on your computer. Here's a general guide:

1. Install HP Smart App: Ensure that you have the HP Smart app installed on your computer or mobile device. You can download it from the official HP website or your device's app store.
   
2. Connect Printer: Make sure your HP DeskJet printer is connected to the same network as your computer or mobile device.
   
3. Open HP Smart App: Launch the HP Smart app on your computer or mobile device.
   
4. Select Scan:
   
   • On the app's main screen, look for an option like "Scan" or "Scan Document."
     
   • Place the document you want to scan face down on the scanner bed.
     
5. Configure Scan Settings:
   
   • Adjust scan settings such as color, resolution, and file type as needed.
     
   • Choose the destination as "Email."
     
6. Scan the Document:
   
   • Initiate the scan process from the app.
     
   • After the scanning is complete, review the scanned document.
     
7. Email the Scanned Document:
   
   • Within the HP Smart app, there should be an option to send the scanned document via email.
     
   • Follow the prompts to compose an email, add recipients, and send the email with the attached scanned document.
     

If your HP DeskJet printer has a touch screen or control panel, you may also be able to initiate scans directly from there:

1. Place Document:
   
   • Place the document on the scanner bed.
     
2. Access Scan Function:
   
   • On the printer's control panel, navigate to the scan function. This may be labeled as "Scan," "Copy," or a similar term.
     
3. Configure Scan Settings:
   
   • Use the control panel to configure scan settings, including the scan destination as "Email."
     
4. Initiate Scan:
   
   • Start the scanning process using the control panel.
     
5. Check Email Settings:
   
   • Confirm that your printer is configured with your email settings, such as SMTP server details.
     
6. Email the Scanned Document:
   
   • After scanning, check for an option to send the scanned document via email directly from the printer's control panel.
     

Remember to consult your HP DeskJet printer's user manual for specific instructions tailored to your model. If you encounter any difficulties, refer to the HP support website or contact HP customer support for assistance.