Windows 10: scan to email

we have multiple clients that all of the sudden are unable to scan to email as of today 1/25/21. Just wondering if there was a windows upgrade that affected this capability

:)

 

scanned documents

Hello,

By default, scans are saved in a Scans folder inside the Pictures. Here are the steps on how to get there:

• Press Windows and type pictures
• Click Pictures and double-click the Scans folder.

Furthermore, we suggest that you repair your Word application by following the steps on this

link.

Let us know how that turned out for you.

 

scan and email issue with windows 10

Hello Angelina,

We realize the inconvenience you are experiencing with Scanning and sending emails. We will certainly help you.

It would be grate if you can reply to this questions to assist you further:

• What happens when you try to scan?
• Do you receive any error message or code?
• What exactly happens when you try to send e-mail from your system?
• Are you facing issues with Mail app? Do you receive any error?

Meanwhile, I suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Step 1: Follow these steps to run the troubleshooter:

a. Type troubleshooting in the search box on taskbar.

b. Click troubleshooting in the search results.

c. Click "View all" and then click "Hardware and Devices".

d. Click "Next" and follow on-screen instructions.

Step 2: Also you can update drivers from the Device Manager and check if it helps.

Follow the steps to update drivers from the Device Manager:

• 
  Right click on Start button, select
  Device Manager.
  
• 
  Find the drivers which needs to be installed and also see if there are any warning symbols. If yes update the drivers.
  
• 
  Right click on the scanner device and click on
  Update driver.
  

Let us know the result. We will be happy to assist you further.

Thank you.

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.